IT Specialist

FIVE Hotels and Resorts; Dubai; On-site; AED 100,000 - 130,000; Full time

Job summary

A leading luxury hotel group in Dubai is looking for an IT Specialist to join their team. The ideal candidate will have 6-8 years of supervisory experience in IT, along with a Bachelor's degree in a related field. Responsibilities include providing technical support, monitoring systems, and ensuring data security. The role promises a dynamic work environment fostering innovation and excellence in hospitality. Competitive benefits and a commitment to diversity and inclusion make this an exciting opportunity.

Benefits

Competitive salary

Career advancement opportunities

Diverse work environment

Qualifications

• 6-8 years of supervisory experience in a high-volume IT role.
• Proficiency in troubleshooting technical issues.
• Experience in project management and handling multiple tasks.

Responsibilities

• Provide technical support to IT members and guests.
• Setup and configure IT equipment for users.
• Monitor and maintain computer networks with robust security.

Skills

Excellent Communication

Leadership Skills

Organisational Skills

Problem-Solving

Fluency in English

Education

Bachelor’s Degree in Computer Science

Tools

CompTIA A+

Network+

Microsoft Certified Solutions Associate (MCSA)

Job description

Dubai, United Arab Emirates | Posted on 01/16/2026

Are You Ready fora Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive byDesign, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality andSetting the Gold Standard across the Industry.

Join the FIVETribe - and Get Ready to Make Waves.

The Candidate

A DrivenSelf-Starter, you have Excellent Communication, Leadership and Organisational Skills.As an Astute Creative and Critical Thinker, you can Conceptualise and ImplementInnovative Solutions in a Fast-Paced Environment. Not even the Smallest DetailEscapes Your Keen Eye and You Execute Tasks Proactively with Precision andFinesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for TakingOwnership Makes You a Highly Motivated Go-Getter.

Your Outgoingand Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothingshort of Sensational. Joining our Information Technology Team as an IT Specialist will Empower you to deliver ExceptionalExperiences across our award-winning Lifestyle Destinations. Jump on Board andUnlock your Potential in a Buzzing Environment that will take your Career toNew Heights!

What We’re Looking For

• A minimum of 6-8 years of Supervisory Experience in aHigh-Volume Environment within the UAE in a Specialised IT Role.
• A Bachelor’s Degree in Computer Science, InformationTechnology, or a related field would be advantageous.
• An exquisite track record as an IT Specialist or in asimilar capacity within a hotel or Hospitality Environment, to elevate FIVE'sGold Standard to New Heights.
• Unparalleled knowledge of computer systems, networks,hardware, and software, with hand-crafted expertise in the field.
• Proficiency in troubleshooting and resolving technicalissues, adding a touch of first-in-class problem-solving to every task.
• Familiarity with Hotel-Specific Applications andProperty Management Systems is a plus.
• Proven experience in Project Management and theexceptional ability to handle multiple tasks simultaneously.
• Desirable certifications, such as CompTIA A+,Network+, or Microsoft Certified Solutions Associate (MCSA), signify anindustry-leading commitment to continuous improvement.
• A strong understanding of Industry Regulations isbeneficial.
• AProactive Nature, coupled with a meticulous Eye for Detail, ensuring everyaspect of the Operation is curated to perfection.
• Excellent communication and interpersonalskills, leveraging strong verbal and writtenskills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
• Next-LevelOrganisational and Supervisory skills, effectively leading and inspiring theFIVE Tribe to New Heights.
• Findcreative solutions and take ownership of all duties and tasks assigned, whileensuring an unparalleled Journey at FIVE.
• Skillsin Improving Customer Satisfaction and Driving Profitability, showcasing acommitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, whiletaking Ownership for all duties and tasks assigned.
• Impeccablecommunication skills, both verbal and written, with fluency in English.Additional languages are a plus.
• Ahands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Offers next-level Technical Support toFIVE Tribe Members and Guests, addressing hardware, software, andnetwork-related issues.
• Troubleshoots and resolves technicalproblems promptly, ensuring minimal disruption to FIVE's Operations, adding apersonalised touch to each solution.
• Assists in the Setup and Configurationof computer systems, printers, and other IT equipment, ensuring a ‘FIVE-Star’experience for users.
• Promptly responds to support tickets andinquiries, meticulously Documenting Issues and Resolutions.
• Expertly monitors and maintains FIVE'scomputer Networks, both wired and wireless, guaranteeing exquisite Connectivity,top-notch performance, and robust Security Protocols.
• Diligently implements Network SecurityMeasures, ensuring an industry-leading level of Protection for Data Integrity,while curating regular Audits for comprehensive Security Assessments.
• Installs, configures and maintainsservers, switches, routers, and other network devices, using visionaryExpertise to Optimise Network Performance.
• Collaborates closely with vendors andservice providers, enhancing Troubleshooting Efforts for network connectivityand performance, ensuring a boundary-breaking IT Experience.
• Performs Routine System Backups andimplements Disaster Recovery Procedures, maintaining a next-level readiness forPotential Disruptions.
• Works harmoniously with InternalStakeholders to define project requirements, develop project plans, andallocate resources, kick-starting each project with phenomenal coordination.
• Conducts extensive research andrecommends new technologies, solutions, and tools to enhance FIVE's ITcapabilities, constantly delivering progressive IT enhancements.
• Ensures deadlines and milestones are metwith an award-winning dedication, providing regular updates to the Head ofDepartment on project progress.
• Champions and enforces ground-breakingIT Security Policies and procedures, safeguarding FIVE's data and systems fromunauthorised access and malware, setting the Gold Standard in Online Safety.
• Educates the FIVE Tribe on BestPractices for Data Security and Privacy, providing energising training sessionsthat elevate the ‘Vibe at FIVE.’
• Stays up to date with the latestindustry trends and security standards, proactively recommending andimplementing necessary Security Measures to maintain FIVE's first-in-class Standards.
• Maintains Accurate Records of hardwareand software inventory, licenses, and warranties, ensuring behind-the-scenesefficiency in IT Asset Management.
• Adheres to SOPs and Service Standards,executing duties with a Sensational Flair and ensuring adherence to SafetyPolicies.
• Collaborates with the FIVE Tribe,embracing a culture of Continuous Improvement and Shared Success.
• Safeguards utmost confidentiality,Protecting Guest Information with care and discretion.

The Team

‘FIVERs’ are Culturedyet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ andapply it to create Insta-Perfect Experiences for our Guests that keeps them ComingBack for More. If you Dream of being surrounded by Like-Minded Individuals whoshare your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

An Equal Opportunity Employer

TheFIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVEis Committed to Hiring a Diverse and Inclusive Workforce as an Equal-OpportunityEmployer. Accordingly, FIVE does not discriminate based on disability, race,age, sex, gender, sexual orientation, ethnicity, religion or belief,nationality, marital status, or any other basis protected under national orlocal laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of LargeOrganisations, the FIVE Tribe is more than a group of people working together –it is a Family bonded by common Values and Goals, Celebrating People, Cultureand Diversity.

About FIVE Hotels and Resorts

FIVE Hotels andResorts prides itself on being Disruptively Different and Daringly Unique. OurGrowing Portfolio of Lavish Destinations are the epitome of Glamour andExperiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVEJumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribemeans you are part of a team who Breaks Boundaries and offers UnbeatableNext-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,you will be part of a group of High Achievers who Fearlessly ChallengeConventions on a Global Stage.

Findout more here: fivehotelsandresorts.com