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Global Technical Support Supervisor
Job summary
A leading IT service provider is seeking a Technical Support Supervisor in the United Arab Emirates to oversee a team of IT support specialists. The role involves managing team performance, ensuring high user satisfaction, and troubleshooting complex technical issues. Ideal candidates will have strong leadership skills, extensive experience in IT support management, and familiarity with ITSM tools like ServiceNow, Jira, and Zendesk. Competitive benefits include medical insurance and travel allowances.
Benefits
Qualifications
- Proven experience in IT support management and team leadership.
- Strong skills in troubleshooting hardware, software, and network issues.
- Experience with IT service management tools and ticketing systems.
Responsibilities
- Manage and mentor IT support specialists and ensure high-quality service.
- Monitor support team performance and conduct performance reviews.
- Develop and enforce IT support procedures and best practices.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.