Call Center Team Leader - Drive CX & Team Growth

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment and staffing company is seeking a Call Center Team Leader in Abu Dhabi to oversee and manage a team of call center agents. In this role, you will be responsible for ensuring exceptional customer service while driving team performance and satisfaction. Key qualifications include strong leadership, communication skills, and proficiency in call center software. The position offers a full-time work opportunity in a dynamic environment, making it ideal for those looking to make a significant impact in customer relations.

Qualifications

• Proven experience as a call center team leader or similar supervisory role.
• Strong leadership and management abilities.
• Ability to motivate and develop a high-performing team.

Responsibilities

• Lead, mentor, and manage a team of call center agents effectively.
• Monitor, evaluate, and improve team performance and productivity.
• Conduct regular team meetings to communicate goals and updates.

Skills

Leadership and management

Communication skills

Problem-solving

Team motivation

Customer-oriented mindset

Education

Bachelor's degree in business administration or related field

Tools

Call center software

Customer relationship management tools

Job description

A recruitment and staffing company is seeking a Call Center Team Leader in Abu Dhabi to oversee and manage a team of call center agents. In this role, you will be responsible for ensuring exceptional customer service while driving team performance and satisfaction. Key qualifications include strong leadership, communication skills, and proficiency in call center software. The position offers a full-time work opportunity in a dynamic environment, making it ideal for those looking to make a significant impact in customer relations.