Team Leader & Front Desk

The Cove Rotana Resort - Franchised; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality establishment in Ras al-Khaimah is seeking an experienced Team Leader for the Front Desk operations. The role involves supervising a team of Front Desk Agents, handling guest inquiries, and ensuring seamless operations. The ideal candidate should have a background in hospitality management and demonstrate strong leadership and communication skills. Proficiency in MS Office and hotel management software is essential. This position offers an excellent opportunity to contribute to guest satisfaction in a dynamic environment.

Qualifications

• Proven experience in a similar role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational abilities.
• Proficiency in MS Office and hotel management software.
• Ability to work under pressure and handle challenging situations.

Responsibilities

• Supervise and train Front Desk Agents on daily tasks and responsibilities.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Monitor and maintain Front Desk procedures to ensure smooth operations.
• Coordinate with other departments to ensure seamless guest experiences.
• Assist in scheduling and performance evaluations of Front Desk Agents.
• Handle cash transactions and maintain proper records of financial transactions.

Skills

Leadership skills

Excellent communication skills

Problem-solving abilities

Customer service orientation

Strong organizational skills

Ability to handle difficult situations calmly

Knowledge of hotel operations

Ability to work well under pressure

Team management skills

Multi-tasking abilities

Education

Diploma or degree in Hospitality Management or relevant field

Tools

MS Office

Hotel management software

Job description

Overview

Summary: We are looking for a proactive and experienced Team Leader to oversee our Front Desk operations. The Team Leader will be responsible for leading a team of Front Desk Agents, ensuring smooth operations, and providing excellent customer service to all guests.

Responsibilities

1. Supervise and train Front Desk Agents on daily tasks and responsibilities.
2. Handle guest inquiries, requests, and complaints in a professional and efficient manner.
3. Monitor and maintain Front Desk procedures and protocols to ensure smooth operations.
4. Coordinate with other departments to ensure seamless guest experiences.
5. Assist in scheduling and performance evaluations of Front Desk Agents.
6. Handle cash transactions and maintain proper records of financial transactions.

Qualifications

1. Proven experience in a similar role in the hospitality industry.
2. Excellent communication and interpersonal skills.
3. Strong leadership and organizational abilities.
4. Proficiency in MS Office and hotel management software.
5. Ability to work under pressure and handle challenging situations.
6. Diploma or degree in Hospitality Management or relevant field.

Skills

• Leadership skills
• Excellent communication skills
• Problem-solving abilities
• Customer service orientation
• Strong organizational skills
• Ability to handle difficult situations calmly
• Knowledge of hotel operations
• Ability to work well under pressure
• Team management skills
• Multi-tasking abilities