Technical Support Supervisor

Confidential; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading IT service provider is seeking a Technical Support Supervisor in the United Arab Emirates to oversee a team of IT support specialists. The role involves managing team performance, ensuring high user satisfaction, and troubleshooting complex technical issues. Ideal candidates will have strong leadership skills, extensive experience in IT support management, and familiarity with ITSM tools like ServiceNow, Jira, and Zendesk. Competitive benefits include medical insurance and travel allowances.

Benefits

Medical Insurances

Travel Allowances

Flight Tickets

Meals

Qualifications

• Proven experience in IT support management and team leadership.
• Strong skills in troubleshooting hardware, software, and network issues.
• Experience with IT service management tools and ticketing systems.

Responsibilities

• Manage and mentor IT support specialists and ensure high-quality service.
• Monitor support team performance and conduct performance reviews.
• Develop and enforce IT support procedures and best practices.

Skills

IT Support

IT Documentation

IT Support Management

IT Auditing

IT Services

IT Hardware

IT Specialist

IT Management

IT Migration

Tools

ServiceNow

Jira

Zendesk

Job description

location's : Canada , Australia , New Zealand , UK, Germany , Singapore ( Not In India )

Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc

For more information call or whatsapp [phone]

URGENT HIRING !!!

Key Responsibilities:

• Manage and mentor a team of technical support specialists or helpdesk agents.
• Assign tasks, monitor performance, and conduct regular performance reviews.
• Provide training and development opportunities for team members.

Technical Issue Resolution

• Oversee the diagnosis, troubleshooting, and resolution of hardware, software, and network issues.
• Handle escalated or complex IT support tickets and customer complaints.
• Ensure support cases are resolved within defined SLAs (Service Level Agreements).

Process & Quality Management

• Develop and enforce IT support procedures and best practices.
• Monitor ticketing systems to ensure proper documentation and timely resolution.
• Analyze support metrics and trends to improve service delivery.

System & Tool Oversight

• Ensure the effective use of ITSM (IT Service Management) tools like ServiceNow, Jira, Zendesk, etc.
• Collaborate with system admins and IT teams to maintain support tools and systems.
• Support patch management, device imaging, and inventory control processes.

Customer Service Focus

• Maintain a high standard of user satisfaction and communication.
• Conduct follow-ups with users to ensure issue resolution and satisfaction.
• Encourage a customer-centric mindset within the support team.

Compliance & Security

• Enforce IT security policies and elevate potential breaches.
• Ensure compliance with internal controls, data privacy laws, and corporate standards.

Skills Required

• IT
• it documentation
• It Support
• It Support Management
• It Auditing
• It Audit
• it ops
• It Sector
• It Services
• It Hardware
• It Consultant
• It Migrations
• It Specialist
• It Delivery
• It Management
• it optimisation
• it agreements
• It Manager
• It Marketing
• It Maintenance
• it management software

Technical Support Supervisor IT Jobs In Abroad Countries • United Arab Emirates, Ireland, Netherlands