Hospitality Operations Manager jobs in France

Company Description

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting projects in the world.

O&M Hard Services Facilities Manager for the Public Realm is responsible for overseeing the maintenance, operation, and safety of the mechanical, electrical, and structural infrastructure within public spaces such as parks, streetscapes, streetscapes, plazas, and other civic areas. The role ensures these areas are well-maintained, safe, functional, and compliant with relevant regulations, enhancing the community’s quality of life.

As the O&M Facilities Manager for the Main Districts you shall belooking after an area assigned to you whilst supporting your counterparts in other areas with your knowlege of Hard Services and bst practice.

Key Responsibilities:

Operational Management:

• Daily site visits monitoring the FM contractors works.
• Observe, direct and manage the daily operational activities of hard services, including lighting, drainage, signage, fixtures, fountains, and structural elements within the public realm by the FM contractrs.
• Ensure all systems and infrastructure operate efficiently and are kept in a safe condition and are maintained in accordance to the contract.
• Ensure the logistics and management of the public realm is to the Clients expectiations.
• Monitor, report and escalate non-conformace of the FM Contractors adherance to their contracts, SLA's and KPI's.

Maintenance & Repairs:

• Review and advise on the contractors plans to deliver preventative and reactive maintenance programs for public realm infrastructure.
• Coordinate with external contractors and internal teams to execute repairs swiftly and effectively.
• Assure the contractors compliance to maintain detailed records of inspections, maintenance works, and repairs; escalate any issues.

Safety & Compliance:

• Ensure all activities meet health, safety, and environmental legislation relevant to public spaces.
• Conduct risk assessments and implement safety procedures in line with regulations.

Quality & Standards:

• Conduct daily inspections to ensure public realm assets meet safety and aesthetic and client's standards.
• Implement continuous improvement initiatives for infrastructure resilience and public safety.

Contract & Budget Management:

• Review the contractors' budgets and assure they are align with SLA's and Scopes of Services.
• Review the contractors and manage budgets related to hard services maintenance and upgrades.
• Oversee contracts with external service providers, ensuring service levels and contractual obligations are met.
• Identify opportunities for value engineering and cost savings.

Stakeholder Engagement:

• Act as the key point of contact for local authorities, community groups, and other stakeholders regarding public realm infrastructure.
• Provide timely reports, updates, and communication regarding maintenance activities and project status.

Team Leadership:

• Lead, supervise, and develop maintenance teams and contractors.
• Ensure staff and contractors are trained on safety and operational procedures.

• Bachelor’s degree in Facilities Management, Civil Engineering, Environmental Science, or related field.
• Extensive experience in FM services management, particularly in public sector or public realm projects within Abu Dhabi or UAE.
• Strong working knowledge of MS Office.
• Knowledge of CAFM systems and planning software is advantageous
• Extensive experience in facilities management, specifically in public realm or outdoor infrastructure.
• Strong understanding of public space infrastructure systems (lighting, drainage, structural elements, etc.).
• Relevant health and safety certifications (e.g., IOSH, NEBOSH).
• Excellent leadership, communication, and stakeholder management skills.
• Budgeting, contract negotiations, and project management experience.
• Knowledge of applicable regulations and standards for public spaces.

Company Vision:

Our vision is to be the leading capital programmes professional service provider operating across property, infrastructure and natural resources.

In 2010 Turner & Townsend began a journey to grow the company on a global scale across our three core sectors. Our vision to excel has seen us climb from 2,500 staff in 63 offices across 28 countries, in 2010, to 6,800 in 110 offices across 45 countries in 2020.

Turner & Townsend recognise the fact that our employees are the key to our future growth. We invest heavily in the training, development and regular appraisal of our people: by managing each employee’s career aspirations and by promoting from within at every opportunity, we believe we have created a stimulating, challenging and exciting working environment for our staff.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employeesand actively encourage applications from all sectors of the community.

Please find out more about us atwww.turnerandtownsend.com

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property ofTurner & Townsend and arenot subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,to submit candidates for review.