Hospitality Operations Manager jobs in United Arab Emirates

Head of Global Infrastructure & Operations

Direct message the job poster from ESTIDAMA UAE

We are looking for the Head of Global Infrastructure & Operations , who will lead the strategic vision, architecture, and execution of global infrastructure systems powering a high-availability, real-time communication platform used by millions. The role involves overseeing cloud infrastructure, DevOps, network operations, IT systems, and service reliability across all regions, ensuring scalability, security, and uptime to meet global demand. This is a mission-critical leadership position requiring technical depth, strategic foresight, and operational excellence.

Key Responsibilities :

• Define and execute the global infrastructure and cloud strategy (AWS / Azure etc).
• Architect scalable, secure, and highly available systems to support real-time communication and data-intensive workloads.
• Oversee deployment, monitoring, disaster recovery, and incident response across all environments.
• Lead and optimize the global Site Reliability Engineering (SRE), DevOps, and IT operations teams.
• Manage 24 / 7 operational monitoring of IT systems and infrastructure, establishing robust on-call protocols and rapid incident response procedures.
• Develop and maintain disaster recovery, business continuity, and incident response plans, proactively mitigating risks.
• Own SLAs, uptime, and performance metrics for core services and internal systems.
• Implement ITSM best practices (change, incident, and capacity management).
• Partner with security and privacy teams to ensure infrastructure compliance (ISO 27001, GDPR, SOC 2, PCI-DSS).
• Ensure secure configurations, patching, and monitoring of infrastructure systems.
• Drive automation across CI / CD pipelines, infrastructure provisioning (IaC), and monitoring / alerting.
• Lead capacity planning and performance tuning for all global infrastructure components.
• Demonstrate understanding of regulatory frameworks and compliance in financial or crypto sectors.
• Translate compliance requirements into actionable IT policies and procedures.
• Collaborate with Engineering, Product, Business, Support, Compliance, and Legal teams to support feature delivery and business goals.
• Work closely with external partners, ISPs, and vendors for connectivity, CDN, and hosting services.
• Lead and motivate cross-functional teams in a fast-paced environment.
• Maintain excellent communication and stakeholder management skills, articulating complex technical issues to non-technical audiences.

Qualifications :

• 10+ years in infrastructure, cloud, or platform engineering, with 5+ years in a senior leadership role.
• Proven experience managing global operations for high-availability, low-latency platforms.
• Deep knowledge of SRE practices, incident management, observability, and service performance.
• Experience with security, compliance, and privacy regulations globally.
• Exceptional leadership, communication, and stakeholder management skills.

Preferred Experience :

• Experience in telecom, communication platforms, or financial services.
• Familiarity with hybrid-cloud or multi-region deployments.
• Track record of cloud cost optimization.
• Experience in integrating AI / ML in observability or predictive operations.

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Head Infrastructure • Abu Dhabi Emirate, United Arab Emirates