Hospitality jobs in United Kingdom
Hospitality Phone Operator - Guest Services & Reservations
FAIRMONT
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CIS Sales Manager - Russian Speaking (Hospitality)
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Hospitality Social Media & Marketing Lead
Sheraton Grand Hotel, Dubai
Hospitality Phone Operator - Guest Services & Reservations
Job summary
A prestigious hotel chain in Dubai seeks a Telephone Operator to manage incoming and outgoing calls while providing exceptional customer service. The ideal candidate should possess excellent communication skills and the ability to multitask effectively. Responsibilities include answering calls, transferring inquiries, and assisting guests with reservations and information about the hotel. Experience in a customer service role is preferred.
Qualifications
- Excellent communication skills and a friendly demeanour.
- Ability to multitask and handle a high volume of calls.
- Strong customer service skills and the ability to remain calm under pressure.
Responsibilities
- Answer incoming calls promptly and professionally.
- Transfer calls to the appropriate department or individual.
- Take and relay messages accurately.
- Provide information to guests regarding hotel services and local attractions.
- Process room service orders and wake-up calls.
- Assist with making reservations and bookings.
- Maintain a log of incoming and outgoing calls.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.