Residences Lounge Assistant

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a friendly Residences Lounge Assistant to ensure an exceptional experience for residents and guests in the lounge area. The ideal candidate should possess excellent communication and customer service skills, attention to detail, and be able to multitask in a fast-paced environment. This full-time position requires flexibility for various shifts, and previous experience in customer service or hospitality is preferred.

Qualifications

• Previous experience in hospitality or customer service roles preferred.
• Flexibility to work various shifts including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome residents and guests to the lounge area.
• Assist guests with inquiries, requests, and reservations.
• Maintain cleanliness and organization of the lounge area.
• Prepare and serve light refreshments, beverages, and snacks.
• Monitor and replenish lounge supplies and amenities.

Skills

Excellent communication skills in English

Strong customer service orientation

Attention to detail

Effective time management

Basic computer skills

Education

High school diploma or equivalent

Job description

We are seeking a friendly and professional Residences Lounge Assistant to join our team in Dubai United Arab Emirates. As a Residences Lounge Assistant you will play a crucial role in ensuring our residents and guests have an exceptional experience in our exclusive lounge area. Your warm personality and commitment to outstanding service will contribute to creating a welcoming and comfortable environment for all visitors.

• Greet and welcome residents and guests to the lounge area with a friendly and professional demeanour
• Assist guests with inquiries requests and reservations for lounge services
• Maintain the cleanliness and organization of the lounge area ensuring it meets high standards of hygiene and presentation
• Prepare and serve light refreshments beverages and snacks as required
• Monitor and replenish lounge supplies and amenities
• Coordinate with other departments to fulfil guest requests and resolve any issues promptly
• Ensure compliance with health and safety regulations
• Assist in organizing and setting up for special events or gatherings in the lounge area
• Provide information about local attractions dining options and services to guests
• Maintain accurate records of guest interactions requests and feedback

Qualifications

• Excellent communication skills in English; knowledge of additional languages is a plus
• Strong customer service orientation with a friendly and approachable demeanour
• Attention to detail and ability to maintain a clean and organized work environment
• Effective time management skills and ability to multitask in a fast-paced setting
• Basic computer skills for managing reservations and guest records
• Knowledge of hospitality industry standards and best practices
• Previous experience in hospitality or customer service roles preferred
• High school diploma or equivalent required
• Flexibility to work various shifts including evenings weekends and holidays
• Ability to stand for extended periods and lift up to 25 pounds
• Professional appearance and adherence to grooming standards

Remote Work

No

Employment Type

Full-time