Systems Analyst

AccorHotel; Abu Dhabi; On-site; AED 150,000 - 200,000; Full time

Job summary

A luxury hospitality brand in Abu Dhabi seeks an IT Manager to oversee infrastructure management, ensuring high-speed connectivity and support for hospitality applications. The ideal candidate will have extensive IT experience, particularly in luxury environments, and excel in problem-solving and communication. Responsibilities include coordinating hardware and software maintenance, monitoring cybersecurity compliance, and collaborating across departments to enhance guest experiences. This is a full-time role with no remote work options.

Qualifications

• 25 years of IT experience including 12 years in a supervisory or senior support role.
• Strong knowledge of LAN/WAN infrastructure and network security principles.
• Prior experience in luxury hospitality is strongly preferred.

Responsibilities

• Coordinate and handle installation, configuration, and maintenance of hardware and software systems.
• Ensure delivery of high-speed internet (HSIA) Wi-Fi connectivity.
• Support and maintain core hospitality applications such as Opera (PMS).
• Implement and monitor information security protocols and compliance measures.
• Work closely with various departments to optimize workflows.
• Support hotel AV requirements including meeting-room setups.

Skills

Problem-solving

Effective communication

Luxury-standard service commitment

Education

Bachelor's degree in Information Technology/Computer Science or related field

Tools

VMware

Hyper-V

Microsoft 365

Job description

Infrastructure Management

Coordinate and handle the installation configuration and maintenance of hardware (servers PCs POS devices PABX) and software systems including Office 365 solutions.

Guest Services Support

Ensure continuous and reliable delivery of high-speed internet (HSIA) Wi‑Fi connectivity and in-room entertainment systems to maintain a world‑class guest experience.

Specialized Hotel Systems

Support and maintain core hospitality applications such as Opera (PMS) Micros (POS) and Sun System (Accounting).

Cybersecurity & Compliance

Implement and monitor information security protocols, data‑protection policies, staff training programs and disaster‑recovery plans to ensure compliance and operational resilience.

Cross‑Department Collaboration

Work closely with departments including Front Office Finance Housekeeping F&B and Sales & Marketing to understand business needs, resolve system challenges and optimize workflows.

Audio‑Visual Support

Support hotel AV requirements including meeting‑room setups and collaborate with the AV Supervisor and Events Team to deliver seamless event experiences where guest satisfaction is central.

Asset & Inventory Lifecycle

Maintain software licenses, update inventory records of all IT assets and provide quarterly status reports to the Head of Department.

Vendor Management

Serve as a secondary point of contact for external service providers, vendors and hardware/software suppliers.

Qualifications :

• Bachelors degree in Information Technology Computer Science or a related field.
• 25 years of IT experience including 12 years in a supervisory or senior support role. Prior experience in luxury hospitality is strongly preferred.
• Strong knowledge of LAN/WAN infrastructure, network security principles, analog telephony systems and virtualization technologies (VMware / Hyper‑V).
• Excellent problem‑solving abilities, effective communication skills and a strong commitment to delivering luxury‑standard service.

معلومات إضافية :

• Microsoft 365 Certified: Endpoint Administrator Associate
• CCNA (Networking) or CompTIA Network
• Microsoft Certified Professional (MCP)

Remote Work :

No

Employment Type :

Full‑time