Hospitality Hotel Management jobs in United Arab Emirates
Hotel Purchasing Clerk - Budgets, Contracts & Vendors
Hilton
Elite Night Manager - Operations & Guest Experience
AccorHotel
Discover more opportunities than anywhere else. Find more jobs nowDirector, Branded Residential Rental and Operations
Atlantis Dubai
Connect with headhunters to apply for similar jobs(TEMP) Role in Front Office Operations (VUQ)
Emaar Properties PJSC
Hotel Operations Intern - Dive into Luxury Hospitality
The Ritz-Carlton
Hotel Operations Leader — Revenue & Guest Experience
IIQAF
Plant Operator - Waldorf Astoria Ras Al Khaimah
Hilton Worldwide, Inc.
Kitchen Equipment Technician - Waldorf Astoria Ras Al Khaimah
Hilton Worldwide, Inc.
Senior Accountant (Must be a Chartered Accountant)
AccorHotel
CRM Specialist
Job summary
A leading hospitality management company in Dubai is seeking a CRM Specialist to enhance customer relationships through data-driven strategies. The ideal candidate will optimize campaigns, analyze customer behavior, and improve CRM processes. Strong experience with CRM platforms and analytical skills are necessary for this role. The company offers a dynamic environment with opportunities for personal growth.
Qualifications
- Hands-on experience with CRM platforms required.
- Strong analytical skills necessary.
- Ability to manage multiple campaigns simultaneously.
Responsibilities
- Develop and execute CRM marketing campaigns.
- Analyze customer behavior and campaign performance.
- Improve CRM processes and personalization.
Skills
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
We are looking for a CRM Specialist to manage and enhance customer relationships through data-driven marketing strategies. The ideal candidate will be responsible for optimizing CRM campaigns, improving customer engagement, and driving retention by leveraging analytics and automation tools.
Key Responsibilities:
- Develop and execute CRM marketing campaigns, including email, SMS, push notifications, and loyalty programs.
- Optimize customer journeys to enhance engagement, retention, and lifetime value.
- Optimize customer journeys to enhance engagement, retention, and lifetime value.
- Analyze customer behaviour, campaign performance, and key metrics to drive marketing decisions.
- Generate reports and insights to optimize future marketing strategies.
- Improve CRM processes to enhance efficiency and personalization.
- Partner with cross-functional teams, including marketing, sales, and IT, to ensure seamless CRM integration.
- Stay updated on CRM trends, best practices, and emerging technologies to enhance strategy.
- Hands-on experience with CRM platforms.
- Strong analytical skills.
- Strong organizational skills to handle multiple campaigns simultaneously.
- Familiarity with A/B testing, API integrations, and digital marketing trends.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.