Operational Excellence Manager

Minor International; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates is seeking an Operational Excellence Manager to assist in enhancing customer service metrics and achieving operational excellence objectives. The ideal candidate will have a graduate degree in Hotel Management and at least 3 years of experience in a similar role. Strong interpersonal, communication, and organizational skills are essential. The role requires someone who can navigate a fast-paced environment and pay attention to detail, contributing to the hotel's performance objectives.

Qualifications

• Minimum 3 years experience in Operational Excellence Management role – service industry sector.
• Preferred certifications include Regionally Recognised Excellence Award Assessor, ISO 9001:2000 Lead Auditor, Six Sigma Green or Black Belt.
• Must be receptive to a fast-paced and changing environment.

Responsibilities

• Assist hotel management in achieving quality and operational excellence objectives.
• Review, analyze, implement and improve customer service metrics.
• Ensure brand standard compliance, emotional audits, guest satisfaction data, and online reputation management.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Multi-cultural exposure

Education

Graduate degree in Hotel Management or related field

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

You will assist the hotel management in achieving its quality and operational excellence objectives.This includes reviewing, analysing, implementing and improving customer service metrics included but not limited to the brand standard compliance,emotional audits, guest satisfaction data and online reputation management. This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.

Qualifications

• Graduate degree in Hotel Management or related field
• Minimum 3years experience in Operational Excellence Management role – service industry sector.
• It is a plus if you have achieved Regionally Recognised Excellence Award Assessor or Qualified ISO 9001:2000 Lead Auditor, or certified in Six sigma, green belt or black belt.
• Demonstrable excellent interpersonal, communication skills and organisation skills
• Demonstrable accuracy and attention to detail
• Multi cultural exposure
• Receptive to a fast-paced and changing environment.