Receptionist

IIQAF; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Dubai is seeking a highly organized Receptionist to manage front desk operations. The role involves greeting guests, handling inquiries, and providing information about services and local attractions. The ideal candidate will have strong communication skills, experience in customer service, and be able to multitask effectively in a fast-paced environment. Join our dynamic team to enhance guest experiences.

Qualifications

• Proven experience as a receptionist or in a similar customer-facing role.
• Ability to multitask effectively in a fast-paced environment.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet and welcome guests promptly and professionally.
• Manage front desk operations, including check-ins and check-outs.
• Handle guest inquiries, requests, and complaints with a positive attitude.

Skills

Strong verbal communication

Customer service orientation

Multitasking

Attention to detail

Education

High school diploma or equivalent

Additional education in hospitality

Tools

Hotel management software

Microsoft Office Suite

Job description

Description

We are seeking a highly organized and professional Receptionist to join our dynamic team in the hospitality industry. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional customer service. Your responsibilities will include managing the front desk operations, greeting guests, and handling their inquiries with efficiency and courtesy. You will also be tasked with providing vital information about our services, facilities, and local attractions to enhance the guests' experience. Accuracy in managing bookings, checking in and out guests, as well as handling transactions, are essential aspects of this position. As a Receptionist, you will collaborate closely with other departments to facilitate smooth operations. Your strong communication skills and attention to detail will be instrumental in maintaining the highest standards of service within our establishment. We are looking for an individual who thrives in a fast-paced environment and possesses a genuine passion for hospitality. If you are proactive, have a friendly demeanor, and take pride in delivering outstanding service, we invite you to apply for this rewarding opportunity where your contributions will be valued and recognized.

Responsibilities

• Greet and welcome guests promptly and professionally.
• Manage front desk operations, including check-ins and check-outs.
• Handle guest inquiries, requests, and complaints with a positive attitude.
• Maintain accurate records of bookings, payments, and guest information.
• Coordinate with housekeeping and maintenance teams to fulfill guest needs.
• Provide information about hotel amenities, services, and local attractions.
• Assist with administrative tasks such as answering phones and managing correspondence.

Requirements

• High school diploma or equivalent; additional education in hospitality is a plus.
• Proven experience as a receptionist or in a similar customer-facing role.
• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced environment.
• Proficient in using hotel management software and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• A friendly and professional demeanor with a passion for customer service.