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Guest Experience Leader (GEM) – Luxury Hotel Supervisor
Résumé du poste
A luxury hotel chain in Dubai is seeking a Guest Experience Maker (GEM) Supervisor to ensure exceptional service. The role involves coordinating guest arrivals and departures, maintaining high standards of guest recognition, and managing customer feedback. The ideal candidate must have a diploma in hospitality, coupled with at least 2 years of experience in a luxury hotel environment. Technical skills in MS Office and fluency in English are essential, while knowledge of hotel reservation systems is preferred.
Qualifications
- At least 2 years’ experience within a luxury hotel operational setting.
- Diploma in Hospitality from a recognized school is preferred.
- Ability to use various hotel reservation systems.
Responsabilités
- Coordinate arrivals, departures and billing requirements.
- Implement and maintain guest recognition program.
- Handle guest feedback, inquiries, and comments.
Connaissances
Formation
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.