Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain is seeking a Guest Experience Supervisor for its new LXR Eastern Mangroves Abu Dhabi location. This role involves overseeing Guest Experience operations, managing pre-arrival communications, and training the Guest Experience team. The ideal candidate has previous luxury hotel experience, strong leadership skills, and a passion for exceptional guest service. Fluency in English is essential, and knowledge of additional languages is beneficial. This is an exciting opportunity to contribute to a premier hotel pre-opening environment.

Qualifications

• Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
• Passion for creating meaningful guest connections.
• Fluency in English is essential; additional languages are an advantage.

Responsibilities

• Oversee daily Guest Experience operations, ensuring seamless coordination.
• Manage pre‑arrival communications and special requests.
• Handle VIP and repeat guest recognition programs.
• Train, coach, and motivate the Guest Experience team.
• Analyze guest feedback and implement service improvements.

Skills

Communication

Problem-solving

Organizational skills

Leadership

Emotional intelligence

Job description

Job Title

Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Job Number

HOT0C5A2

Work Location

LXR Eastern Mangroves Abu Dhabi, Al Salam Street – Al Kheeran Eastern Mangroves District, UAE

Company Overview

At LXR Hotels & Resorts, we create bespoke luxury experiences where every guest feels genuinely cared for. LXR Eastern Mangroves Abu Dhabi will be the next addition to this collection – a serene sanctuary that combines understated elegance with the natural beauty of Abu Dhabi’s mangrove lagoon.

Role Overview

As Guest Experience Supervisor, you will play a key role in crafting personalized and memorable moments for every guest. You will lead and inspire the Guest Experience team to deliver exceptional pre‑arrival, in‑stay, and post‑stay service – ensuring every interaction reflects the essence of LXR luxury.

Responsibilities

• Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.
• Manage pre‑arrival communications and special requests, anticipating guest needs.
• Handle VIP and repeat guest recognition programs with attention to detail and discretion.
• Train, coach, and motivate the team to maintain LXR service standards.
• Analyze guest feedback, implement service improvements, and celebrate success stories.

Qualifications

• Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
• A genuine passion for creating meaningful guest connections.
• Excellent communication, problem‑solving, and organizational skills.
• Strong presence, emotional intelligence, and the ability to lead by example.
• Fluency in English is essential; additional languages are an advantage.

Job Category

Guest Services, Operations, and Front Office