Guest Experience Leader (GEM) – Luxury Hotel Supervisor

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Guest Experience Maker (GEM) Supervisor to ensure exceptional service. The role involves coordinating guest arrivals and departures, maintaining high standards of guest recognition, and managing customer feedback. The ideal candidate must have a diploma in hospitality, coupled with at least 2 years of experience in a luxury hotel environment. Technical skills in MS Office and fluency in English are essential, while knowledge of hotel reservation systems is preferred.

Qualifications

• At least 2 years’ experience within a luxury hotel operational setting.
• Diploma in Hospitality from a recognized school is preferred.
• Ability to use various hotel reservation systems.

Responsibilities

• Coordinate arrivals, departures and billing requirements.
• Implement and maintain guest recognition program.
• Handle guest feedback, inquiries, and comments.

Skills

Technical skills in MS Office

Fluent in English

Understanding additional languages

Education

Diploma or equivalent in Hospitality

Tools

POS systems

PMS systems

CRM platforms

Job description

A luxury hotel chain in Dubai is seeking a Guest Experience Maker (GEM) Supervisor to ensure exceptional service. The role involves coordinating guest arrivals and departures, maintaining high standards of guest recognition, and managing customer feedback. The ideal candidate must have a diploma in hospitality, coupled with at least 2 years of experience in a luxury hotel environment. Technical skills in MS Office and fluency in English are essential, while knowledge of hotel reservation systems is preferred.