Workshop Supervisor

United Diesel; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive service provider in Sharjah is seeking a Workshop Supervisor to oversee daily workshop activities, ensuring high productivity and quality service. The role requires a minimum of 3 years supervisory experience in the automotive sector, with expertise in automotive technology and team management. Ideal candidates should be skilled in mechanical principles and capable of implementing effective operational strategies. This position offers a fulfilling opportunity for individuals passionate about delivering customer satisfaction and driving team performance.

Qualifications

• Minimum 3 years of supervisory experience in an automotive workshop.
• Knowledge of automotive technology and repair procedures.

Responsibilities

• Assist in preparing annual service targets and monitor achievement.
• Supervise daily operations of the workshop.
• Prepare and submit monthly reports on key performance indicators.
• Ensure repairs adhere to manufacturer guidelines.

Skills

Mechanical knowledge

Administration and Management

Operation Monitoring

Quality Control Analysis

Health and Safety

Education

Diploma in Automotive Technology

Bachelor Degree

Job description

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well‑diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi‑national environment.

United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.

Job Purpose

Supervise daily activities of the workshop in order to maintain a high level of productivity and quality services motivating the team. Achieve desired customer satisfaction by optimizing allocated resources while meeting and improving workshop's budget and profitability.

The jobholder is responsible for the cost control measures and delivering the financial results of the assigned target.

Job Responsibilities

• Assist Service Manager in preparing annual service targets for the branch, and set monthly targets accordingly (Gross Profit, Labour Revenue, No of vehicles serviced, CSI, Productivity, Efficiency, Retention…etc.) and continuously monitor the achievement and take necessary proactive action in order to achieve the given target.
• Supervise daily affairs of workshop by monitoring the efficiency, productivity and utilisation levels of the workshop and identifying improvement areas through feedback received from customers to ensure that the team achieves required standards of service.
• Prepare, submit and communicate monthly reports detailing all key figures associated with the role to the Management for monitoring progress against plans and targets.
• Ensure the Work Instructions procedures are properly implemented and completed for quick turnaround time of the vehicle to ensure repair is conducted with full adherence to manufacturer guidelines.
• Monitor availability of the spares & other consumables in coordination with the Parts department and other vendors to ensure smooth operation of services.
• Resolve escalated customer complaints and implement corrective actions to avoid recurrence in order to improve customer satisfaction index.
• Ensure repairs (recall / warranty / general repair) are carried out as per the guidelines of the manufacturer to meet repair quality.
• Conduct regular team meetings to review performances, achievements of targets and ensures that employees remain abreast with business outlook.
• Monitor, coach and counsel operational team to improve and enhance performance. Provide technical support, necessary tools and information enabling them to accomplish their tasks in fast and efficient manner.
• Monitor all service processes and identify opportunities to improve the same and plan appropriate initiatives to implement the improvements.
• Update the MRQ with changes in the service department business process to keep QMS documentation up to date.
• Ensure the effective achievement of functional objectives through the leadership of function – setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal – in order to ensure that the highest level of performance is achieved.

Job Requirements

Qualifications

• Diploma in Automotive Technology
• Bachelor Degree – Desirable

Experience

3 Years of supervisory work experience in automotive workshop.

Knowledge & Skills

• Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.
• Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
• Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Health and Safety — Knowledge of relevant equipment, policies, procedures of promoting health and safety of self, team, property, etc.

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.