Reservations Supervisor

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Reservation Supervisor who will be responsible for managing the reservation department to ensure exceptional guest experiences and maximize revenue. The ideal candidate will have 3-5 years of experience in hotel reservations, proven supervisory skills, and excellent knowledge of reservation systems. This full-time position requires a strong commitment to detail and effective inventory control within a fast-paced environment.

Qualifications

• 3-5 years experience in hotel reservations or front office operations.
• Proven supervisory experience in hospitality.
• Strong knowledge of reservation systems.

Responsibilities

• Manage room reservations promptly and accurately.
• Monitor room availability and provide monthly reports.
• Train reservation team on yield management principles.

Skills

Communication skills

Multitasking

Problem-solving

Attention to detail

Tools

Opera

Reservation software

Job description

As a Reservation Supervisor you will play a crucial role in managing our reservation department ensuring exceptional guest experiences and maximizing revenue through efficient booking processes.

• Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
• Monitor room availability rates and allotments providing monthly reports on actual materialisation.
• Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
• Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
• Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.
• Train and communicate yield management principles and room inventory control to the reservation team.
• Manage and update all guest booking materials including vouchers guarantee letters and e-mail correspondence.
• Monitor and update room rates packages and standardised wording for notes and comments informing relevant sections of any changes.
• Maintain proficiency in Opera and other reservation software systems.
• Perform other duties as assigned by the Department head and adhere to Reservations Policies and Procedures.

Qualifications

• Minimum of 3-5 years of experience in hotel reservations or front office operations
• Proven supervisory experience in a hospitality environment
• Strong knowledge of reservation systems and property management software
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Demonstrated problem-solving and decision-making skills
• Strong attention to detail and accuracy in data entry and financial transactions
• Knowledge of revenue management principles and practices

Remote Work

No

Employment Type

Full-time