Arabic-Speaking Reservations Supervisor for Revenue Growth

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is looking for a Reservations Supervisor in Abu Dhabi. The role involves managing a team to ensure high guest satisfaction and revenue maximization. Key responsibilities include overseeing daily operations, managing customer inquiries, and identifying business opportunities. A customer-focused attitude, strong organizational skills, and a commitment to service excellence are essential. Experience in hotel reservations is advantageous, and a relevant degree is preferred.

Qualifications

• Experience in the Reservations/Sales function within the hotel/leisure sector is advantageous.
• Maintaining high levels of customer service in a busy environment.
• Developing revenue opportunities through effective communication.

Responsibilities

• Assist in the day-to-day operations of the Reservations Department.
• Manage enquiries through phone, fax, and email promptly.
• Understand trends to maximize occupancy and room rates.
• Identify new sales leads and respond to opportunities.
• Produce quotations and confirmation for clients.
• Monitor customer satisfaction and resolve issues.
• Train and develop the Reservations Team.

Skills

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Excellent grooming standards

Education

Relevant degree or other qualification in a business discipline

Tools

Hotel property management systems

Job description

A leading global hospitality company is looking for a Reservations Supervisor in Abu Dhabi. The role involves managing a team to ensure high guest satisfaction and revenue maximization. Key responsibilities include overseeing daily operations, managing customer inquiries, and identifying business opportunities. A customer-focused attitude, strong organizational skills, and a commitment to service excellence are essential. Experience in hotel reservations is advantageous, and a relevant degree is preferred.