Franchise Hotel - Bell Attendant

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai is looking for a Bell Attendant to provide exceptional service and ensure a smooth arrival and departure experience for guests. The role requires a friendly personality, attention to detail, and the ability to multitask effectively. Candidates should possess a Higher Secondary education and a hospitality management certification. With a maximum of 5 years of experience, you'll help create memorable experiences for guests in a vibrant hotel environment.

Benefits

Competitive salary

Inclusive workplace culture

Supportive team environment

Qualifications

• Max 5 years and min 1 year of experience in hospitality or airlines.
• Multitasking abilities and creativity are essential.
• Must have strong customer service and teamwork skills.

Responsibilities

• Greet guests and assist with luggage handling.
• Provide information about local attractions.
• Collaborate with front desk and concierge teams.

Skills

Friendly and patient personality

Attention to detail

Excellent multitasking skills

Excellent communication skills

Customer orientation

Teamwork

Education

Higher Secondary

Hospitality Management Certification

Job description

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.

ROLE DESCRIPTION

As a Bell Attendant, your primary responsibility will be to provide exceptional guest service and ensure a seamless arrival and departure experience for our valued guests. Your warm demeanor and attention to detail will set the tone for their stay, making it a memorable one.

ROLE & RESPONSIBILITIES

• Greet guests with a friendly and welcoming attitude, offering assistance with luggage handling upon arrival and departure.
• Escort guests to their rooms, explaining hotel amenities and answering any questions they may have.
• Assist guests with valet parking and coordinate their transportation needs.
• Maintain the lobby area's cleanliness and ensure a visually appealing environment for guests.
• Handle luggage storage efficiently and safely, keeping accurate records of items entrusted to the hotel's care.
• Provide information about local attractions, dining options, and points of interest in Monaco Tower and the surrounding areas.
• Collaborate with the front desk and concierge teams to ensure smooth guest check-in and check-out procedures.
• Offer exceptional customer service by promptly responding to guest inquiries and resolving any concerns or issues.
• Coordinate with housekeeping to fulfill guest requests for additional amenities or room services.
• Maintain a strong knowledge of hotel policies and procedures to ensure compliance and guest satisfaction.
• Adhere to safety and security guidelines to protect both guests and hotel property.
• Assist in handling group arrivals and luggage transportation for events and conferences.
• Continuously strive to uphold the hotel's reputation for excellence, creating a positive and lasting impression on guests.

QUALIFICATIONS

Friendly and patient personality

Attention to detail.

Excellent multitasking skills

High-Energy – A Glowing Personality

Educational Qualifications

Higher Secondary

• Excellent Communication Skills
• Excellent organization skills
• Customer Orientation
• Teamwork
• New ways of working
• Multitasking
• Creativity & Innovation
• Analytics Focus
• Logical reasoning

Years of Experience: Max - 5 / Min - 1

Industries Acceptable From: Hospitality, Airlines

Role Specific Qualifications & Training: Hospitality Management Certification

Languages Required: English

Computer and Software Proficiency: NA

Travel Availability / Time Flexibility: World Islands – Dubai / Very Essential

Work Relationships: Internal – Subordinates & Managers; External – Guests

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.