Bell Attendant

Rotana Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand is currently seeking passionate and dynamic Front Office professionals for the role of Bellboy in Dubai, UAE. The successful candidate will provide exceptional customer service, ensuring guests have a memorable experience. Key responsibilities include managing guest luggage, maintaining effective communication with hotel departments, and delivering messages and packages promptly. If you possess strong customer service skills and a desire to create extraordinary experiences, we encourage you to apply.

Qualifications

• Passionate and dynamic individual focused on guest satisfaction.
• Ability to provide creative solutions to enhance guest experiences.
• Professional attitude and readiness to handle various responsibilities.

Responsibilities

• Provide professional and customer-focused service to guests.
• Maintain effective communication with all departments.
• Ensure guest luggage is handled professionally.
• Deliver messages and packages in a timely manner.

Skills

Customer service skills

Communication skills

Knowledge of local services

Tools

Opera guest profile system

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized