Customer Support Manager jobs in United Arab Emirates

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Do you love the thrill of surpassing targets? Ready to turn work into your playground? Join our team, here success is celebrated, challenges are conquered, and every day feels like a victory lap.

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.

We are currently seeking a Sales & Events Executive to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Sales & Events Executive, you infuse our dynamic Sales Team with a unique blend of ambition, a results-driven approach, and a genuine passion for engaging with customers. Your leadership elevates our sales efforts, ensuring success in every interaction.

• Serve as the primary telephone and email contact for guest and corporate inquiries regarding events, property facilities, services, and promotions.
• Conduct hotel site inspections and show-arounds for potential clients, effectively conveying sales details.
• Prepare and manage all sales-related documents throughout the process, including proposals, contracts, Banquet Event Orders, and welcome kits.
• Generate group and corporate leads through proactive internet prospecting, networking, and telemarketing activities.
• Maintain and update customer databases, create company profiles in the property management system, and manage negotiated rate codes.
• Coordinate internally with the sales team and externally with vendors to arrange meetings, events, and necessary client arrangements.
• Provide comprehensive administrative support by managing schedules, transcribing meeting minutes, filing documents, and ensuring the availability of sales materials.
• Utilize effective sales strategies to maximize hotel revenue and establish strong relationships with clients and vendors.
• Respond to customer complaints and provide after-sales support to ensure client satisfaction.
• Conduct research, prepare reports, and handle collections details while supporting the Director of Sales and management with assigned duties.

Education

Diploma or degree in business management, Good computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access) and Knowledge of sales and marketing modules like Delphi, Opera S&M, Protel S&M etc.

Experience

Two or more years of experience working in a hotel, clerical or sales. Previous experience working in a similar role.

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.