Guest Service Assistant / Bellman

Melia Hotels International; Dubai; On-site; AED 144,000 - 194,000; Full time

Job summary

A luxury hotel chain is seeking a Guest Services Associate to provide exceptional hospitality at their resort in Dubai. The ideal candidate will have at least 1 year of experience in a similar role, excellent interpersonal and communication skills, and a professional appearance. Responsibilities include welcoming guests, managing luggage, and providing information on hotel amenities and services. Competitive compensation and benefits are offered.

Benefits

My MeliáRewards loyalty programme

Flexible compensation and exclusive discounts

Qualifications

• Minimum 1 year of experience in a similar role.
• Good interpersonal skills.
• Good communication skills.
• Very presentable and well groomed.
• Very attentive and able to think on his feet.
• Extremely agile, able to work quickly and efficiently.

Responsibilities

• Welcome and acknowledge all guests according to company standards.
• Escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, hours of operation, and local attractions.
• Identify and explain room features to guests.
• Transport guest luggage to and from rooms.
• Assist with luggage storage and retrieval.
• Arrange transportation for guests.
• Communicate parking procedures to guests.
• Follow all company and safety/security policies and procedures.
• Ensure uniform and personal appearance are clean and professional.

Skills

Interpersonal skills

Communication skills

Presentable appearance

Attention to detail

Agility

Job description

Job Overview

"The world is yours with Meliá" – Explore a limitless career path with endless growth and development opportunities. Join our global family and work in various countries. This role is set at the five‑star boutique Melia Desert Palm, an equestrian‑themed resort offering luxurious villa suites, a world‑class spa, and multiple dining options, located 20 minutes from DXB airport and 25 minutes from Dubai Mall.

Benefits

• My MeliáRewards – participate in our exclusive loyalty programme, enjoying unique benefits and advantages.
• My MeliáBenefits – flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Qualifications

• Minimum 1 year of experience in a similar role.
• Good interpersonal skills.
• Good communication skills.
• Very presentable and well groomed.
• Very attentive and able to think on his feet.
• Extremely agile, able to work quickly and efficiently.

Functional Competencies and Responsibilities

• Welcome and acknowledge all guests according to company standards.
• Escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, hours of operation, and local attractions.
• Identify and explain room features to guests (e.g., use of room key, mini‑bar, ice and vending areas, in‑room safe, valet laundry services).
• Transport guest luggage to and from rooms and the designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation (e.g., taxi, shuttle bus) for guests/visitors, and record advance transportation requests as needed.
• Communicate parking procedures to guests/visitors.
• Follow all company and safety/security policies and procedures; report any maintenance problems, safety hazards, accidents or injuries.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.
• Support all co‑workers and treat them with dignity and respect.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing 50 pounds or less without assistance.
• Assist with moving, lifting, carrying, and placing objects weighing over 75 pounds.
• Stand, sit, or walk for an extended period or for an entire shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs or service ramps.
• Speak with others using clear, professional language, and answer telephones with appropriate etiquette.
• Attend hotel events, daily shift briefings, and training to improve professional skills.
• Perform other reasonable duties assigned by supervisors.

Additional Responsibilities (Mandatory for All Positions)

• Attend all departmental meetings, briefings, and internal or external training sessions as required.
• Establish and maintain an inclusive environment by ensuring effective two‑way communication processes.
• Act wholeheartedly in the interests of the company and refrain from actions that could be considered competitive or detrimental to the company’s image.
• Be prepared to undertake reasonable duties beyond those specifically assigned to ensure maximum efficiency.
• Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.
• Co‑operate with management to ensure the successful application of the company’s Equal Opportunities and Harassment policies.
• Carry out any reasonable and lawful direct instruction given by the General Manager during working hours.

Equal Opportunity Employment

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritise the dissemination of a corporate culture committed to effective equality, and we raise awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.