CRM Specialist

Pranam Recruiters; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading real estate development company in Dubai is seeking a CRM Specialist to manage client relationships and support CRM operations. The ideal candidate will have 3-5 years of experience in the real estate sector, proficiency in CRM software, and strong communication skills. This position offers a competitive salary and requires a transferable visa. Join us to enhance client engagement and drive success in real estate projects.

Qualifications

• 3-5 years of proven experience in real estate development in a CRM or client servicing role.
• Proficiency in CRM software like Salesforce, Zoho, or HubSpot.
• Familiarity with DLD regulations and document procedures.
• Strong skills in Microsoft Office (Excel, Word, PowerPoint).
• Currently based in the UAE with a transferable visa.

Responsibilities

• Act as a dedicated point of contact for clients.
• Manage client interactions using CRM software.
• Handle contractual documents and assist with onboarding.
• Collaborate with sales and marketing for lead development.
• Coordinate with various teams for client handling.

Skills

Client Relationship Management

CRM software proficiency

Excellent communication skills

Interpersonal skills

Microsoft Office skills

Tools

Salesforce

Zoho

HubSpot

Job description

CRM Specialist Real Estate Developer

• Location: UAE (Candidates must be locally available)
• Experience: 3 5 Years
• Industry: Real Estate / Property Development
• Type: Full-time
• Visa: Transferable visa required

Key Responsibilities

• Client Relationship Management
  • Act as a dedicated point of contact for buyers investors and tenants.
  • Manage client interactions using CRM software to ensure accurate tracking and follow-ups.
  • Resolve client queries ensuring high satisfaction levels across the sales lifecycle.
• CRM & Database Management
  • Maintain an organized database of prospects and clients in CRM software (Zoho Salesforce or similar).
  • Segment and categorize clients based on their buying stage preferences and property interests.
  • Ensure CRM data accuracy transaction status updates and communication logs.
• Client Onboarding & Support
  • Handle SPAs contracts and assist with documentation coordination.
  • Guide clients through onboarding processes and company services.
  • Provide post-sale and post-rent support with documents DLD registration and other formalities.
• Lead Generation & Conversion Support
  • Collaborate with the sales and marketing teams to support lead qualification and nurturing.
  • Engage with leads via calls email and WhatsApp to ensure conversion potential.
  • Monitor follow-up timelines and ensure timely response to all inquiries.
• Cross-department Collaboration
  • Coordinate with Sales Marketing and Admin teams to streamline client handlingli>
  • Offer customer feedback and CRM insights to improve service delivery.

Candidate Requirements

• 3 5 years of proven experience in a real estate development company in a CRM or client servicing role.
• Proficiency in CRM software (e.g. Salesforce Zoho HubSpotli>
• Familiarity with DLD (Dubai Land Department) regulations and document procedures is a strong plus.
• Excellent communication and interpersonal skills in English (Arabic is a plus).
• Strong skills in Microsoft Office (Excel Word PowerPoint).
• Currently based in the UAE with a transferable visa.

Preferred Background

• Real Estate Development
• CRM Operations / Client Relations
• Contract & Document HandlingExperience with Dubai real estate compliance (DLD)

Benefits

Salary: Upto 5000 AED/month