Customer Service Specialist jobs in United Arab Emirates

Reference Number: 057-0311KV

Our client a global provider of industrial parts and engineering solutions is seeking a Sales Manager to drive growth within the MRO division across the GCC region. The role combines business development key account management and technical product expertise focusing on motors gearboxes and power transmission solutions for major industrial clients.

• Identify qualify and secure new business opportunities for motors and gearboxes across GCC markets.
• Develop and execute regional sales strategies to meet revenue margin and growth objectives.
• Conduct regular client visits to understand application requirements and propose optimal solutions.
• Provide consultative technically driven product presentations and demonstrations.
• Build and maintain long‑term relationships with key industrial clients in sectors such as Steel Cement Mining Power and Manufacturing.
• Act as the subject‑matter expert for motors and gearboxes within the broader MRO sales team.
• Support other sales managers in closing opportunities involving motors and gearboxes.
• Liaise with OEMs suppliers and internal product and engineering teams to ensure technical and commercial alignment.
• Prepare quotations proposals and conduct detailed technical clarifications with customers.
• Provide sales forecasts pipeline reports and regular updates to management.
• Contribute to pricing strategies market positioning and customer engagement initiatives.
• Participate in trade fairs exhibitions and industry events to promote the company’s MRO product range.
• Ensure high levels of customer satisfaction through effective aftersales service and follow‑up.
• Collaborate with internal logistics finance and service teams to ensure delivery time and client satisfaction.

Qualification and Skill

• Bachelor’s degree in Mechanical or Electrical Engineering (or related field).
• 7–10 years’ experience in industrial sales (motors gearboxes or related MRO products).
• Strong understanding of rotating equipment maintenance practices and industrial supply chains.
• Established client network across GCC countries (UAE Saudi Arabia Oman Qatar Kuwait Bahrain).
• Proven record of achieving and exceeding sales targets in B2B environments.
• Willingness to travel regionally with a valid GCC driving licence.
• Experience with brands such as SEW Siemens WEG ABB Bonfiglioli or Nord preferred.
• Exposure to heavy industrial sectors (steel cement crushers manufacturing) advantageous.

CA Mining

CA Mining will respond to short‑listed candidates only. If you have not had any response in two weeks please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Kerrin van Schalkwyk

Executive Talent Consultant