Customer Service Specialist jobs in United Arab Emirates

They are a fintech-driven payments technology company that builds and operates a secure, scalable online payments and cross-border settlement platform used by fast-growing digital businesses. Their core product enables enterprises and high-velocity platforms to accept and manage transactions across regions, currencies, and local payment methods with seamless integration, regulatory compliance, and high reliability - and a significant share of their business comes from selling these solutions into crypto firms, forex trading platforms, and internet companies who need robust, compliant payment and money-movement infrastructure.

1. Revenue and Strategy

   Own overall revenue targets across all business units and verticals, ensuring a healthy balance of recurring revenue and new growth.

   Develop and implement a clear go-to-market (GTM) strategy for enterprise customers and channel partners that aligns with our stage and product roadmap.

   Identify and prioritise high-value verticals, designing customised sales approaches and value propositions for each.

   Forecast revenue accurately through disciplined pipeline management and utilise data to make informed decisions on focus, resourcing, and pricing.

2. Team Leadership

   Hire, coach, and lead a team of high-performing sales managers and account executives, selecting for both sales ability and the right behavioural fit for a collaborative, accountable culture.

   Establish clear key performance indicators (KPIs) and operating rhythms, including weekly check-ins, monthly reviews, and quarterly business reviews, so that each team member has defined IKRs across BAU work and development goals on how they engage and grow in the role.

   Hold weekly pipeline reviews and deal strategy sessions that are psychologically safe yet challenging. Focus on learning from wins and losses, and conduct quarterly business reviews that connect performance, behaviours, and development to our overall objectives and key results (OKRs).

3. Enterprise and Partner Sales

   Lead major enterprise deals from start to finish, including discovery, solution shaping, negotiation, commercials, and closing.

   Develop and strengthen strategic partnerships, such as with payment service providers (PSPs) and introducing agents, to drive sustainable transaction growth.

   Expand relationships with C-level stakeholders, regulators, and key ecosystem players, using these interactions to refine our positioning and uncover new opportunities.

4. Process and Ops Excellence

   Develop a consistent sales engine through strong customer relationship management (CRM) discipline, thorough win-loss analysis, and clear funnel definitions from lead to live customer.

   Collaborate closely with Product, Marketing, Operations, and Finance to align on go-to-market priorities, pricing, and client needs.

   Adopt scalable sales methodologies, such as MEDDIC (Metrics, Economic buyer, Decision criteria, Decision process, Identify pain, Champion), tailored to our business.

5. Market Expansion

   Drive geographic expansion across priority markets in Southeast Asia and South Asia with clear entry strategies, targets, and success metrics.

   Evaluate new customer segments, refine the value propositions for each, and feedback market insights into product development and risk management to remain competitive and compliant.

• Over 10 years of experience in B2B sales, with extensive involvement in payments, fintech, software as a service (SaaS), or financial services, preferably in multi-country environments.
• Proven ability to meet and exceed ambitious revenue targets while developing a repeatable sales process.
• Skilled in closing complex enterprise or partnership-driven deals with multiple stakeholders such as merchants, platforms, and PSPs.
• A strong network across PSPs, enterprise merchants, and platforms is advantageous, as it illustrates how you have leveraged it to open doors.
• Experience selling to Crypto, FOREX Trading, Internet verticals.

• Join a Founder led business
• Take Ownership for the Global Sales P&L.
• Agile organization