Senior Account Manager BFSI

Ghobash Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A reputable financial services firm is seeking a Senior Account Manager BFSI to manage strategic client relationships within the banking and financial services sector. The successful candidate will drive business growth through upselling and cross-selling opportunities while ensuring high levels of customer satisfaction and retention. This role demands a minimum of 10 years of experience in account management, particularly with BFSI clients, and requires excellent communication and strategic thinking skills. Fluency in English is essential; Arabic is a plus.

Qualifications

• 10+ years of experience in account management in the UAE.
• Significant exposure to BFSI clients.
• Strong commercial acumen and strategic planning skills.

Responsibilities

• Manage strategic client relationships in BFSI sector.
• Build and maintain relationships with C-level stakeholders.
• Drive business growth through upsell and cross-sell opportunities.
• Ensure client satisfaction and retention.

Skills

Excellent communication skills

Negotiation skills

Strategic thinking

Client relationship management

Fluency in English

Education

Bachelor's degree in Business Administration or related field

MBA studies preferred

Tools

Salesforce

HubSpot

Job description

Overview

The Senior Account Manager BFSI will manage strategic client relationships within the banking financial services and insurance sector, drive business growth through upsell/cross-sell opportunities, and ensure high levels of customer satisfaction and retention. The role requires a strong understanding of BFSI client challenges, IT/digital solutions (cloud, security, outsourcing), and the ability to operate at senior stakeholder levels.

DUTIES & RESPONSIBILITIES

• Serve as main point of contact for designated BFSI accounts: build, maintain and deepen strong relationships with C-level and senior stakeholders in banks, insurance companies, fintechs, and other financial institutions.
• Develop and execute account plans aligned with annual targets, client goals, and CNSs solution portfolio.
• Identify and drive new business opportunities (upselling, cross-selling) within existing accounts and pursue new accounts in the BFSI vertical.
• Manage full sales lifecycle: from opportunity identification, solution design (in partnership with pre-sales/solution architects), proposal negotiation to contract closure.
• Collaborate with pre-sales, delivery, service operations, finance, and contract teams to ensure smooth implementation, billing and support for clients.
• Monitor account health, report on performance, pipeline, risks and opportunities, and provide regular updates to senior sales leadership.
• Understand market dynamics, competitor activity, and BFSI industry trends to position CNS solutions competitively.
• Ensure high client satisfaction and retention by proactively managing escalations, service delivery issues and evolving client needs.
• Maintain accurate data in CRM tools (e.g., Salesforce, HubSpot) and ensure adherence to internal processes and standards.
• Represent the company at client meetings, industry events, and contribute to thought leadership in the BFSI space.

Qualifications

Education

• Bachelors degree in Business Administration, Finance, Marketing or a related field (e.g., computer science).
• MBA studies preferred.

Experience

• Minimum of 10 years of experience in account management in the UAE, client relationship management or sales with significant exposure to BFSI clients (banks/insurance/fintech) and/or technology solutions sold into BFSI.
• Excellent communication, presentation and negotiation skills; ability to engage senior stakeholders and build trusted advisor relationships.
• Strong strategic thinking, commercial acumen and ability to develop account plans and deliver results.
• Experience working with CRM systems, pipeline management, forecasting and reporting.
• Ability to collaborate with cross-functional teams (pre-sales, delivery, finance) and manage multiple stakeholders.
• Self-driven, results-oriented and able to operate in a fast-paced dynamic environment.
• Fluency in English; Arabic language skills would be advantageous.
• Experience and knowledge within the UAE Banking market.

Additional Information

Compliance with policies and procedures based on the ISO standards adopted by CNS.

Remote Work

No

Employment Type

Full-time