Customer Service Representative jobs in France

ADIB - Abu Dhabi Islamic Bank, Dubai, United Arab Emirates

Key Metrics:

• Revenue
• Expenses
• Net Income
• Assets
• Consumer satisfaction, loan/financing repayment performance, delinquency rates, consumer retention, complaints, compliance with regulatory requirements and codes of conduct
• Number of valid customer complaints, percentage of delinquent customers, customer exits due to financial crime compliance

Key Accountabilities and Responsibilities:

• Acquire volumes from existing portfolio and through contacts; develop a database of qualified leads via referrals, cold calling, direct mail, email, and networking
• Prepare high-standard call reports
• Prepare credit applications, analyze financial statements, and ensure compliance with bank policies and regulations
• Assess client needs, monitor financial health, and ensure documentation and collateral are complete
• Manage disbursements, adjustments, and ensure credit lines are valid and available
• Coordinate with internal departments for smooth transaction processing
• Adhere to bank policies and report exceptions
• Conduct regular site visits for credit monitoring and follow up on recoveries
• Provide suitable options to clients, ensuring ethical sales practices and transparency of terms

• Maintain contact with clients to ensure high satisfaction levels
• Provide high-quality service and respond to customer calls professionally
• Develop and maintain relationships to meet revenue and profit targets
• Conduct regular client visits

• Collaborate effectively with all bank employees and support departments
• Build trust, communicate effectively, foster innovation, and demonstrate integrity
• Complete mandatory training and pursue skill development opportunities

• Knowledge of ADIB's Business Banking products and services
• Experience in credit analysis and appraisal techniques
• Understanding of bank policies, UAE banking regulations, AML regulations, and competitive market awareness
• Proficiency in service standards, cross-selling, and computer skills
• Excellent communication skills

• Minimum five years of relationship management experience in banking
• Bachelor's degree required