Front Office Supervisor for Conrad Dubai

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Front Office Supervisor to oversee operations at the front desk. Responsibilities include supervising the team, managing Guest requests, and ensuring service excellence. Ideal candidates will possess Front Office experience, strong communication skills, and a relevant management qualification. Join a team dedicated to providing exceptional experiences to our Guests.

Qualifications

• Experience in the hotel leisure and/or retail sector.
• Ability to prioritize and meet deadlines.
• Calm and organized work ethic.

Responsibilities

• Supervise Front Desk operations during assigned shifts.
• Ensure shift team knows hotel products and services.
• Manage Guest requests, inquiries, and complaints promptly.

Skills

Front Office experience

Commercial/business awareness

Strong communication skills

Exceptional Guest service

Education

Supervisory/management certificate/diploma or degree

Job description

EOE/AA/Disabled/Veterans

A Front Office Supervisor for Conrad Dubai supervises the activities manages at the hotel front desk including check-in/check-out Guest requests concierge services and promotion of in-house activities.

What will I be doing

As a Front Office Supervisor for Conrad Dubai you will oversee the front office activities between the Guest the hotel and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance standards and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests inquiries and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for

A Front Office Supervisor for Conrad Dubai serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Front Office experience in the hotel leisure and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory inter-personal and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree
• Russian/Arabic/ German or Turkish speaker

What will it be like to work for Hilton

ConradHotels& Resorts combines contemporary design sophisticated amenities and personalized service. Conrads guest service is instinctive discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And our amazing Team Members are at the heart of it all!

Required Experience

Manager