Reservations Team Lead — Luxury Dining & Guest Experience

Kerzner International Management; Dubai; On-site; AED 40,000 - 55,000; Full time

Job summary

A luxury hotel management company in Dubai is seeking a Team Leader for Restaurant Reservations. This role involves managing restaurant bookings, leading a team, and ensuring exceptional guest service. Candidates should have 1-2 years' experience in a similar role and be proficient in software tools like Excel and Opera. You will contribute to creating memorable experiences for guests in a vibrant hotel environment.

Qualifications

• 1-2 years of experience in a similar role in a luxury hotel or call center.
• Good knowledge in computer operation including office software and payment systems.
• Ability to perform the job of a Team Leader in Restaurant Reservations.

Responsibilities

• Control restaurant reservations and ensure smooth day-to-day operations.
• Provide quality customer care and address internal/external guest queries.
• Monitor agents to ensure adherence to service standards.

Skills

Communication skills

Customer care

Team leadership

Computer operations

Education

Hospitality degree

Tools

Excel

Word

Opera

Sevenrooms

Job description

A luxury hotel management company in Dubai is seeking a Team Leader for Restaurant Reservations. This role involves managing restaurant bookings, leading a team, and ensuring exceptional guest service. Candidates should have 1-2 years' experience in a similar role and be proficient in software tools like Excel and Opera. You will contribute to creating memorable experiences for guests in a vibrant hotel environment.