Team Leader - Front Desk

Rotana Hotels; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in the UAE is seeking passionate Front Office professionals who excel in customer service. You will be responsible for receiving guests, supervising Front Desk staff, and ensuring smooth service delivery. A degree in hospitality and experience in a similar role are required. Strong communication skills in English and computer literacy, especially with Opera PMS, are essential for success in this position.

Qualifications

• Previous experiences in the Front Office Department within a hotel.
• Knowledge in an additional language is a plus.

Responsibilities

• Receive guests in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Supervise all Front Desk employees.
• Verify all cashier closures of Front Desk Agents.
• Ensure all guest registrations are completed.

Skills

Excellent written and spoken English communication

Interpersonal skills

Problem solving abilities

Computer literate

Knowledge of Opera PMS

Education

Degree in hospitality

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure

Maintain effective communication with all related departments to ensure smooth service delivery

Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services

Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner

Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries

Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy

Ensure all guest registrations are completed and correspond with Opera PMS guest information

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising OperationsTeamwork

Adaptability

Customer Focus

Drive for Results