Branch Operations & Service Lead

ADIB Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A financial institution in Dubai seeks an Operations & Service Officer to handle branch operations, ensure compliance with policies, and enhance service delivery. Responsibilities include managing cash operations, monitoring sales performance, and training staff. Ideal candidates should have a strong understanding of banking products, branch operations, and regulatory requirements. The role also emphasizes customer satisfaction and process improvements.

Qualifications

• Good understanding of the products and services offered by ADIB.
• Experience in branch operations and back-office functions.
• Ability to train and coach staff effectively.

Responsibilities

• Manage branch cash operations and transactions.
• Ensure compliance with ADIB's policies and procedures.
• Supervise staff and improve work processes.
• Maintain customer satisfaction and conduct feedback.
• Monitor sales performance and train staff.

Skills

Knowledge of ADIB products

Understanding of branch operations

Knowledge of UAE Central Bank regulations

Written and oral presentation skills in English

Job description

A financial institution in Dubai seeks an Operations & Service Officer to handle branch operations, ensure compliance with policies, and enhance service delivery. Responsibilities include managing cash operations, monitoring sales performance, and training staff. Ideal candidates should have a strong understanding of banking products, branch operations, and regulatory requirements. The role also emphasizes customer satisfaction and process improvements.