Café Operations Lead — Service & Guest Experience

Careers International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality services company in Dubai is seeking an experienced Operations Manager to supervise daily café operations and ensure exceptional service. The role includes managing inventory, supporting staff training, and handling customer interactions. Ideal candidates will have over 3 years in café management, strong leadership skills, and a commitment to maintaining high hygiene standards. Experience in the UAE is preferred.

Qualifications

• Minimum 3 years of experience in café, coffee shop, or restaurant operations.
• Must have strong leadership and problem-solving skills.
• Knowledge of hygiene and food safety standards is essential.

Responsibilities

• Supervise daily café operations ensuring consistent service.
• Assist with staff scheduling and performance tracking.
• Handle customer complaints and enhance brand loyalty.
• Monitor daily sales reports and suggest improvements.

Skills

Leadership

Communication

Problem-solving

Customer service

Cash management

Tools

POS Systems

MS Office

Job description

A leading hospitality services company in Dubai is seeking an experienced Operations Manager to supervise daily café operations and ensure exceptional service. The role includes managing inventory, supporting staff training, and handling customer interactions. Ideal candidates will have over 3 years in café management, strong leadership skills, and a commitment to maintaining high hygiene standards. Experience in the UAE is preferred.