Reservations Team Lead: Grow Revenue & Guest Satisfaction

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Supervisor to oversee the Reservations Team at Waldorf Astoria Ras Al Khaimah. This role involves managing daily operations, leading customer interactions, and ensuring high occupancy levels. Candidates should possess strong organizational and IT skills, with a commitment to customer satisfaction. Join a company dedicated to delivering exceptional guest experiences.

Qualifications

• Good organisational and administration skills.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Confident telephone manner.
• High level of IT skills.
• Excellent grooming standards.

Responsibilities

• Oversee the Reservations Team operations.
• Manage telephone, fax and email enquiries.
• Work within seasonal and historical trends for maximum occupancy.
• Develop sales leads and respond to opportunities.
• Monitor customer satisfaction and resolve issues.
• Assist in recruiting and training the Reservations team.

Skills

Organisational skills

Communication skills

Customer service

IT skills

Education

Relevant degree or qualification in business discipline

Tools

Hotel property management systems

Job description

A leading global hospitality company is seeking a Reservations Supervisor to oversee the Reservations Team at Waldorf Astoria Ras Al Khaimah. This role involves managing daily operations, leading customer interactions, and ensuring high occupancy levels. Candidates should possess strong organizational and IT skills, with a commitment to customer satisfaction. Join a company dedicated to delivering exceptional guest experiences.