Customer Service Manager jobs in United Arab Emirates

This is a remote position.

At Easy Wedding , we believe love deserves simplicity, celebration, and care — no matter where you are in the world. We’re expanding our pre-sales department to offer 24-hour support to couples reaching out to us from every corner of the globe.

As an Appointment Setter , you’ll be the first warm voice our clients hear. You’ll listen to their story, understand their motivations, and guide them toward booking a consultation with our wedding experts. This isn’t just scheduling — it’s about creating connection, trust, and excitement for one of the most meaningful days of someone’s life.

You’ll collaborate closely with our Sales and Customer Experience teams, ensuring each couple receives quick, personalized responses (we aim to reply within one minute on our chat tools). If you love communicating, multitasking, and being part of a friendly, fast-moving environment where empathy matters as much as efficiency — you’ll fit right in.

• 0–2 years of experience in customer service, call centers, hospitality, or administrative support
• Excellent spoken and written English
• Confidence and persuasive communication skills — you can turn curiosity into a booked call
• Strong multitasking ability across calls, WhatsApp, Botspace, and email
• Reliable internet connection and ability to work flexible shifts (weekday / weekend rotation, up to 50 hours / week)
• A calm, empathetic tone and the ability to handle clients with warmth and care
• Open to new graduates eager to grow in sales and client-facing roles
• Preference for female candidates, aligned with client demographics

• Fully remote and globally accessible role — work from anywhere with stability and structure
• Supportive team culture built on collaboration, kindness, and open communication
• Hands‑on training with clear 30 / 60 / 90‑day growth milestones
• Opportunities to progress into Team Lead, Pre‑Sales Manager, or Sales Consultant roles
• Work directly with an international team led by people who genuinely care about your growth and work‑life balance
• Get involved in a fast‑growing, mission‑driven company helping couples make their wedding dreams a reality — stress‑free and simple