Front Office Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Ras Al Khaimah is seeking a Front Office Supervisor to ensure outstanding customer care and efficient operations. Candidates should have previous luxury hotel experience, a positive attitude, and strong communication skills. Join us for a rewarding career with competitive salary and benefits in a welcoming environment.

Benefits

Competitive salary

Impressive room discounts

Full uniform

Training opportunities

Qualifications

• Previous experience in a luxury hotel or resort.
• Commitment to delivering a high level of customer service.
• Must speak fluent English; other languages are an advantage.

Responsibilities

• Ensure outstanding customer care at all times.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Resolve customer issues, complaints, and problems quickly.

Skills

Customer care

Positive attitude

Good communication

IT proficiency

Teamwork

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Office Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

• Ensure outstanding customer care at all times.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
• Respond to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns.
• Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct, work with, resolve issues/problems and coach and counsel front‑desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit / floor limit policies.
• Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
• Build strong relationships and liaise with all other departments especially housekeeping, reservations etc.
• Cross‑check all billing instructions are correctly updated.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Perform other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book and hotel log book is always updated and actioned upon.
• Ensure safety by following guest check‑in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of the Duty Manager / Front Office Manager.

What We need from you:

• Previous experience in a luxury hotel or resort.
• Desire to progress within the hospitality industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.
• Must speak fluent English; other language is an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.