Customer Service jobs in United Arab Emirates

About GHD

Lets start with our vision: water energy and urbanisation made sustainable for generations to come. With more than 14000 people around the globe GHD is a leading engineering architecture and environmental consulting firm. With our vision to make water energy and urbanisation sustainable for generations to come GHD delivers iconic projects that shape our landscapes support our communities and set the path of our collective future.

Our Project Management team has a strong core team of highly experienced industry professionals who take a longterm approach to client management. Our unique market position and enviable reputation leads to strong trusted relationships and repeat business.

Job Description:

We are seeking a highly skilled and motivated Project Manager to join our consultancy team. The successful candidate will be responsible for the daytoday delivery and of consultancy services under contract with our clients. This role involves resource vs workload planning KPIs deliverables and building rapport with clients and the wider consulting team.

Key Responsibilities:

• Act as the Company representative with clients and selected subcontractors during program frequently interfacing with upperlevel management and client personnel.
• Negotiate changes to the scope of work with clients and key subcontractors.
• Market and secure additional work with clients.
• Follow up on instructions and commitments associated with the project.
• Participate in negotiations with regulatory agencies and in public meetings in support of clients.
• Oversee the establishment of Project Plan Health and Safety Plan Quality Assurance/Quality Control Plan and other required documents.
• Establish program requirements for all areas of the project and monitor draft and final deliverables for adherence to these criteria.
• Plan direct supervise and control the of all business technical fiscal and administrative functions of the assigned project.
• Provide advice on field engineering procedures construction methods and financial matters to management.
• Work with other managers project engineers and discipline leads to develop budgets schedules and plans for various elements of a project.
• Ensure that the project meets or exceeds goals established in these plans.
• Devise and execute action plans to rectify potential cost overruns or delays or to accommodate significant changes to the scope of work.
• Maintain current and timely change orders.
• Monitor and report to management on the progress of all project activity within the program including significant milestones and any conditions affecting project cost or schedule.
• Establish weekly meetings to review project status and formulate action items.
• Perform other responsibilities associated with this position as may be appropriate.
• Draw on technical knowledge and experience to develop the most effective and efficient solutions for moderately complex problems without the benefit of defined procedures.
• Deal with less routine technical or operational problems with limited supervision and solve moderately difficult problems that are not immediately evident possibly requiring guidance from a more senior team member.
• Lead the development and submission of proposals for routine lowrisk projects or contribute to the development of proposals for moderately complex projects.
• Develop the business by maintaining client relationships and ensuring client loyalty and repeat work through excellent customer service and delivery.
• Lead and oversee the work of the project team to achieve project milestones and objectives including allocating tasks ensuring compliance setting priorities reprioritizing as required and coordinating and supervising daily activities of the team while providing feedback on their performance.
• Train direct reports/team members on the job.
• Provide recommendations on resourcing (people) requirements for specific projects in the Region to more senior team members and influence decisions.
• Provide informal guidance to graduates or interns (not a job requirement) and input to performance reviews and development plans for assigned personnel.

Qualifications:

• Proven experience in project management within consultancy services.
• Strong negotiation skills and ability to secure additional work with clients.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and projects simultaneously.
• Strong problemsolving skills and ability to develop effective solutions.
• Experience in resource planning KPIs and deliverables management.
• Ability to lead and oversee project teams to achieve milestones and objectives.

If you are a dynamic and resultsdriven professional looking to make a significant impact in consultancy services we encourage you to apply for this exciting opportunity.

Required Experience:

Senior IC