Guest Services Specialist - Hospitality & Upsell

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a dedicated food and beverage service staff member. You will assist in delivering high-quality dining experiences, manage guest requests, and support team training. A high school degree is required, along with good communication skills and a commitment to customer service. This role demands physical stamina for extended periods of standing and requires adherence to health and safety regulations.

Qualifications

• Experience in guest service and customer-focused roles.
• Ability to communicate effectively with guests and staff.
• Capability to manage physical demands of the role.

Responsibilities

• Assist in the service of food & beverage products.
• Resolve guest requests and complaints.
• Support in training new team members.
• Maintain hygiene and safety standards in food service.

Skills

Good communication skills

Knowledge of food and beverage operations

Basic computational ability

Attention to detail

Teamwork

Education

High school degree

Job description

A luxury hotel in Dubai is seeking a dedicated food and beverage service staff member. You will assist in delivering high-quality dining experiences, manage guest requests, and support team training. A high school degree is required, along with good communication skills and a commitment to customer service. This role demands physical stamina for extended periods of standing and requires adherence to health and safety regulations.