Customer Service jobs in United Arab Emirates
Supply Chain Executive - Beverage
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Supply Chain Executive - Beverage
Job summary
A leading manufacturing company in Dubai is seeking a professional for the Customer Services Department. Responsibilities include overseeing documentation for export shipping, ensuring compliance, and maintaining relationships with banks and logistics providers. The ideal candidate has 3-5 years of customer service experience in supply chain management, preferably in manufacturing or FMCG sectors. A bachelor's degree is required, with an MBA preferred. Opportunities for career growth within a diverse and dynamic environment are offered.
Benefits
Qualifications
- 3-5 years of overall supply chain with customer service experience in the relevant industry.
- Experience in WMS environment is desirable.
Responsibilities
- Implement processes for documentation to export shipping and ensure compliance checks.
- Maintain contact with Bank for export procedures and documentation.
- Investigate customer claims and negotiate settlements.
- Prepare documentation for certifications and customs declarations.
- Communicate regularly with logistics for timely exports.
Skills
Education
Tools
One of IFFCO Group’sCore Values is “People”. IFFCO Group* provides immense career and development opportunities, with benefits and a working culture that embraces diversity. With all roles in IFFCO Group* whether an internship, graduate opportunities, or job opening to progress your professional career within IFFCO Group* , you can shape your own career path as you work with the brands and people that drive our vision and business growth.
IFFCO Group* encourages our people to be entrepreneur and we believe that our “people” make the big difference
Responsible for overall performance of Customer Services Department to ensure delivery of products and services which meet customers’ requirements and achieve business targets in accordance with the company’s corporate strategy
- Implement all necessary processes and procedures for documentation to export shipping, based on L/C and/or other credit terms and ensure compliance checks of documents (LC & Shipping)
- Provide all required documents attested from the relevant authorities/ministries/chamber of Commerce.
- Maintain regular contact and direct relationship with the Bank pertaining to all export procedures and documentation to ensure that all necessary documentation are provided.
- Investigate any claims made against the company by the customer and negotiate an acceptable settlement where possible.
- Responsible for all documentation required for acquiring certifications/lab test reports for required items and issue Certificate of Origin, Customs/ Insurance declaration.
- Maintain regular contact with the logistics or shipping company or agents for scheduling timely export documents delivery. Tracking the status of the entire shipments document and preparing a report of the same.
- Maintain contact with the shipping department in relation to damage to goods, inspection of return loads etc.
- Maintain effective process for filing all documentation and relevant email correspondences to ensure discrepant documents and discrepancy charges.
- Minimizing discrepant documents and discrepancy charges (payment realization)
- Ensuring low demurrage and detention costs
- Timely preparation of weekly documents negotiation report
- Effective utilization of ERP system
- Monitoring of slow moving and nonmoving stocks
- OTIF
- Customer Satisfaction
- 3-5years of overall supply chain with customer service experience from reputedcompanies, in the relevant Industry/Sector such asManufacturing and FMCG.
- Worked in WMS environment is desirable.
- Bachelors: Any Stream, preferable BBA
- Masters: MBA Operations
- Supply Chain Planning
- Supply Chain Management Principles
- Documentation and Reporting
- Knowledge of International and/or Local Laws and Regulations
- Business Acumen
- Planning & Decision Making
- Influencing Skills
- Customer Centricity
- Self and Team Management
- Advanced Excel
IFFCO Group*is Top 100 Most In-demand Employer in MENA
*IFFCO Group refers to all the group companies, affiliates and associates across globe, as listed under IFFCO Network.
- Demand and Supply Planning exposure
- 3rd party Manufacturing
- Inventory Management exposure
- 3-6 yrs exp only.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.