Hostess - Laguna

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a dedicated professional for guest services. The role involves maintaining a high standard of service in a fast-paced setting, ensuring guests have a pleasant dining experience. The ideal candidate should have a relevant degree and at least 2 years of experience in hotel operations. Excellent customer service skills and the ability to manage reservations efficiently are crucial. This is a full-time position with no remote work options.

Qualifications

• Minimum 2 years of work experience in hotel operations.
• Strong knowledge of dining room layouts and restaurant operations.
• Proven ability to manage reservations and handle cancellations efficiently.

Responsibilities

• Maintain comprehensive knowledge of dining room layout and reservations.
• Greet and seat guests according to the floor plan.
• Confirm guest satisfaction with seating arrangements.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Education

Relevant degree or diploma in Hospitality or Tourism management

Job description

Responsibilities

• Maintain comprehensive knowledge of the dining room layout table/seat/section numbers proper table setups room capacity hours of operation price range and dress code.
• Understand restaurant reservation procedures thoroughly.
• Keep track of daily house count arrivals departures and VIP guests.
• Be aware of scheduled in-house group activities including locations and times.
• Adhere to all department policies and service procedures.
• Answer the telephone within three rings using correct salutations and telephone etiquette.
• Record and confirm restaurant reservations and cancellations in accordance with departmental standards.
• Communicate any reservation or cancellation changes to management promptly throughout the shift.
• Monitor the preparation of assigned tasks ensuring compliance with departmental standards.
• Ensure that menus and check folders are clean and available in sufficient quantity.
• Keep the hostess stand clean organized and welcoming.
• Review the reservation book pre-assign designated tables and follow up on all special requests.
• Greet guests warmly at the entrance of the restaurant.
• Seat guests according to the floor plan ensuring fair distribution among servers.
• Escort guests to their designated tables.
• Confirm that guests are satisfied with their seating arrangements.
• Present the open menu to guests.
• Ensure tables are set to the highest standard for guest service.
• Anticipate busy periods and organize procedures to manage waiting lines efficiently.
• Anticipate guests needs respond promptly and acknowledge them courteously regardless of how busy or what time of day it is.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service communications and interpersonal skills are a must.

Additional Information

• Strong knowledge of dining room layouts table assignments and restaurant operations.
• Excellent communication skills and telephone etiquette.
• Proven ability to manage reservations and handle cancellations efficiently.
• Skilled at multitasking and maintaining composure in fast-paced environments.
• Detail-oriented with a commitment to cleanliness and organization.
• Exceptional guest service skills with a friendly and welcoming demeanor.
• Ability to anticipate guest needs and respond promptly to ensure satisfaction.
• Experience collaborating with management and staff to coordinate seating and special requests.
• Familiarity with handling VIP guests and group activities smoothly.
• Reliable and punctual demonstrating a strong sense of responsibility and professionalism.
• Proficiency in additional languages is an asset enhancing communication with diverse guests.

Remote Work

No

Employment Type

Full-time