Customer Service jobs in United Arab Emirates

Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Let’s paint the future together.

The jobholder operates in a largely customer facing environment and the customer pressure is substantial and is of mixed technical and commercial nature.

• Performs technical service to customers shipyards. Liaises among parties to insure everybody aware and agreed on technical requirements; contributes to quality control by monitoring and advising all stakeholders. 35%
• Supports marine accounts sales and customers by answering technical questions and solving problems keeps Company safe by ensuring preventive measures to avoid complaints. 25%
• Aligns and cooperates with Sales COS RD&I. 25%
• As technical expert of performance coating paining industry maintains and updates knowledge on products and applications methods including for Class0 products (Intersleek Interline). 10%
• Advises customers and their contractors on HSE aspects related to transportation handling storage and use of paint products. 5%

• Together with project leader (Senior TSR or DDM) represents the Company during DD and M&R projects; protect the interests of the Company and provide advice to Customer in the allocated area.
• Provides customer with Technical Service Charter business card proposed paint specification and TSPQ ask customers feedback on personal performance.
• Checks technical suitability of any proposed revision to the agreed paint specification agrees it in writing with the customer.
• Checks and confirms availability of any product required as the result of a revised paint specification.
• Together with project leader obtains approval of Account Executive for any revised paint specification.
• Produces a final paint specification which should be submitted to the customer.
• Arranges paint deliveries checks paint on delivery to the shipyard and records all batch numbers advises the shipyard on suitable paint storage conditions where appropriate.
• Participates in technical inspections (fouling paint condition surface preparation and paint application) together with customers shipyards and their subcontractors QC personnel.
• Monitors and records environmental conditions.
• Ensures that paint mixing and thinning (when required) are properly carried out.
• Presents at the initial paint application to set/agree the standard.
• Measures wet and dry film thicknesses or arrange volume/area control as and when appropriate.
• Ensures that maximum and minimum overcoating intervals and time to dock flooding are adhered to.
• Contributes to quality control by monitoring/observing and advising all stakeholders.
• Together with project leader participates in project meetings for DD and M&R projects where and when required to discuss/resolve/agree an issues relating to inspection and application procedures special requirements for the coating systems meeting and reporting schedules sub-standard work procedures.
• Reports on progress on a continuous base; insures timely and regular reporting during project by maintain a site diary for NB projects and a Project Logbook for M&R projects.

• NACE I or FROSIO II Paint inspector qualification.
• A bachelors degree is preferable.

• Independent and self-starter in planning and managing work schedules with a high level of personal and professional integrity with limited need of direct management support.
• Good English language skills.
• Good written reporting skills (qualitative and quantitative skills).
• Customer focused communication skills.

• Ability to resolve technical issues effectively.
• Sound knowledge on paint products application technologies coating international standards and coating certification.
• Professional Experience
• Minimum 6 years in painting industry (ship building ship repair).
• Local driving license of residence country.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.