Customer Service jobs in United Arab Emirates

Riu is the surname of the family that founded the business in Mallorca, Spain, back in 1953 when they purchased a small hotel in Playa de Palma. Here they forged a customer-focused service philosophy and a way of doing business based on honesty and hard work. Our vocation has been passed down through the generations, and that is why family values still play an important role at RIU today.

🌟 Join Our Global Family at RIU Hotels & Resorts!

With over 100 hotels in 20+ countries and more than 70 years of hospitality excellence, RIU Hotels & Resorts is a global leader known for exceptional service, innovation, and warm hospitality. Since opening our doors in Dubai in 2020, RIU Dubai has become a standout destination, offering a unique all-inclusive 24h experience on the Deira Islands waterfront.

As the first RIU property in the Middle East, RIU Dubai blends international standards with local charm, redefining the region's hospitality landscape. Join us as we continue to shape memorable experiences for guests from around the world in one of the world’s most dynamic cities.

Position : [Job Title]

Department : [Insert Department]

This is a unique opportunity to join RIU Hotels & Resorts as a [Job Title] , where you will play a key role in delivering the signature service and operational excellence that define RIU Dubai.

In this role, you’ll thrive in a vibrant, fast-paced city while being part of a pioneering hotel concept that stands out in the Middle East’s competitive hospitality market.

• Assist in setting up tables before service and clearance.
• Greet guests in a friendly and professional manner
• Support Waiters and Senior waiters during service.
• Respond promptly to guest requests.
• Follow hygiene, grooming, and safety standards as per policy.

• Degree orDiploma or equivalent preferred.
• Good communication and interpersonal skills.
• German, Russian, French and Spanish speaker is an advantage but not required.
• Prior hospitalityexperience is an advantage but not required.

• Attractive Remuneration Package : Enjoy a competitive salary, allowancesand incentives as part of our commitment to rewarding your hard work.
• Service Charge : RIU Dubai is proud to offer one of the most attractive service charge distributions in the UAE hospitality sector.
• Access to Company Healthcare : Access to medical coverage aligned with UAE and RIU’s employee care standards.
• Efficient Staff Transport : We provide reliable and efficient transport options for all employees to ensure a smooth-free commute.
• Nutritive Meals While on Duty : Enjoy well-balanced, nutritious meals to keep you energized during your work hours.
• Special Discounts : Benefit from exclusive discounts at all RIU Hotels & Resorts worldwide, giving you the opportunity to explore our global properties.

• Your Growth is Our Priority : At RIU Hotels & Resorts , we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
• A Culture of Belonging : Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
• Rewarding Your Commitment : Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.

At RIU Hotels & Resorts , we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.

By joining RIU , you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.