Customer Service Associate jobs in United Arab Emirates

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

The Sales Executive will be responsible for achieving and exceeding sales targets for our Bus Division, while ensuring exceptional customer experience at every stage of the sales process. This role requires a proactive, results-driven individual with strong relationship-building skills and a passion for delivering customer satisfaction.

What You Will Do

• Drive sales growth by achieving and surpassing monthly and annual targets, maximizing both net sales and gross profit margins.
• Conduct regular client visits and field meetings to understand business needs, propose tailored solutions, and strengthen customer relationships.
• Present and demonstrate buses effectively by highlighting their key features, technical specifications, and value propositions.
• Manage the entire sales cycle — from lead generation to deal closure — ensuring a smooth and positive customer journey.
• Identify new business opportunities within the assigned territory and follow up on qualified leads.
• Maintain up-to-date product and market knowledge to effectively position our offerings against competitors.
• Participate in sales meetings, product training, and refresher sessions to stay aligned with company objectives and new developments.

Required Skills to Be Successful

• Minimum 2 years of experience in sales within a commercial vehicle dealership or a similar environment.
• Valid UAE Driving License is mandatory.
• Experience in bus or commercial vehicle sales is highly preferred.
• Good understanding of the UAE or GCC market.
• Strong selling, communication, and negotiation abilities.
• Proven ability to build rapport and maintain long-term client relationships

About the Team

You will be part of a dynamic, multicultural sales team working in a fast-paced environment and reporting directly to the Sales Manager. The team is driven by collaboration, innovation, and a shared commitment to providing outstanding customer service and achieving sales excellence.

What Equips You for the Role

• Bachelor’s degree or equivalent experience in Business, Marketing, or a related field.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Strong customer service orientation with attention to detail.
• Excellent verbal and written communication skills.
• Self-motivated, organized, and able to thrive under pressure

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.