Customer Service Associate à United States

• Responsible for achieving allocated sales targets and market share to meet the divisions overall objectives.
• Creating and developing business relationships with clients to maximize customer satisfaction levels.
• Utilizing company resources efficiently to maximize profits.
• Achieve sales targets for self.
• Report sales forecasts and business updates to the immediate supervisor to ensure that the senior sales team is fully informed and able to make timely business decisions, especially regarding the gap between actual and projected sales.
• Maintain relationships with clients by constantly being in touch with them to understand their requirements and manage their expectations.
• Coordinate with logistics and service department to ensure timely delivery and installation in line with the customers' requirements.

Qualifications:

• Bachelor's degree in business administration, marketing, or a relevant field from a recognized university or institution.

Additional Information:

• Knowledge of CRM software and MS Office (MS PowerPoint/Excel in particular).

Experience Requirements:

• Proven 5 years of work experience as a Sales Account Manager or Sales Account Executive in office automation sales (MPS, MFP, Printers, Scanners, Large formats).
• Should have sales experience in handling corporate and customer verticals such as banking, insurance, hospitality, and education for Printer/MFP sales.
• Should have experience/knowledge to handle Managed Print Services (MPS) projects with Print Management Solutions.
• Hands-on experience in the sales process and can deliver excellent customer experience.
• Understanding of sales performance metrics.
• Experience in handling sales for Xerox, Canon, RICOH, or Konica will be an added advantage.

Attributes and Behaviours:

• Excellent communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Should have good product and industry knowledge.

Remote Work: No

Employment Type: Full-time