Customer Service Agent jobs in United Arab Emirates

This role is ideal for highly motivated professionals with at least7 years of experience selling digital payment solutions, such asmerchant acquiring, card issuing, e-commerce gateways, and POS terminals to businesses across a wide range of sectors (retail, F&B, healthcare, travel, e-commerce, and more).

This is atarget-driven, base salary + commissionrole for candidates who thrive in a fast-paced, growth-oriented fintech environment.

Merchant Acquisition & Strategic Selling

• Acquire new merchant clients and drive adoption of ourpayment solutions(POS, online payment gateways, card issuing services, etc.).
• Identify merchant pain points (e.g. reconciliation, fraud, cost of acceptance) and design tailored solutions using our product suite.
• Develop strong relationships with decision-makers (e.g., Product, Finance & Operations) across enterprise and SME clients.
• Prepare and present proposals, pricing models, and Product demos.

Sales Target Achievement

• Consistently meet and exceed monthly and quarterly sales quotas.
• Maintain a strong pipeline in CRM with accurate forecasting and timely follow-ups.
• Identify upsell and cross-sell opportunities within existing accounts to grow share of wallet.

Market Development

• Stay updated on industry trends, competitive landscape, and regulatory changes affecting digital payments and merchant services.
• Participate in conferences, networking events, and product roadshows to generate leads.
• Collaborate with the Product and Marketing teams to align on go-to-market strategies and customer feedback.

• 7+ years of experience in B2B saleswithin fintech, payments, or banking.
• Direct experience in selling:
• Merchant Acquiring / Card Acceptance (POS + eComm)
• Payment Gateways / Tokenization / QR or Contactless Payments
• Card Issuing / BIN Sponsorship / Virtual Cards
• eWallets
• Familiarity with the full transaction lifecycle: onboarding, KYC, settlement,IMD, interchange, and chargebacks.
• Existing network of merchant and PSP relationships is a strong plus.
• Experience in UAE market is a MUST
• A Car is a MUST

• Strong commercial acumen and negotiation skills.
• Excellent communication and presentation skills.
• Ability to work independently, manage a pipeline, and close deals.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot).

• Fluent English (mandatory)– both written and verbal.
• Arabic and/or Urdu(a strong advantage) – especially for regional market coverage.