Customer Service Agent jobs in United Arab Emirates

About Us

Business travel is complicated; we make it simple. We’re a global tech startup changing how organizations experience travel. One platform for bookings, expenses, travel policies, approvals, and insights with seamless integration into HR and Finance systems. Tumodo is growing fast by solving what slows teams down - travel friction.

About Role

We're seeking an experienced Senior Account Manager to join our growing team in Dubai.As a key member of our team, you will be responsible for cultivating and managing relationships with our corporate clients, ensuring their travel needs are not only met but exceeded. If you thrive on building strong partnerships, providing exceptional service, and navigating the intricacies of corporate travel, we want to hear from you!

Key Responsibilities

Client Relationship Management

• Cultivate and maintain strong relationships with corporate clients.
• Understand client travel requirements, preferences, and policies to deliver exceptional service.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
  

Implementation (Client Onboarding and Training)

• Manage the onboarding process for new clients following the handover from the sales executive.
• Conduct comprehensive training sessions to ensure clients understand and can use the platform.
• Customize client profiles based on their specific needs.
• Configure travel policies, approval workflows, and cost centers to align with client requirements.
  

Revenue Growth

• Develop and implement strategies to increase revenue from existing clients.
• Identify cross-selling and up-selling opportunities within the corporate client base.
• Collaborate with internal teams to tailor travel solutions that meet client needs and drive revenue.
  

Account Planning

• Develop account plans outlining key objectives, strategies, and action plans for revenue growth.
• Review accounts regularly to track performance against targets and spot improvement areas.
  

Market Planning

• Stay informed about industry trends, market changes, and competitor activities.
• Use market insights to identify new business opportunities and stay ahead of client needs.
  

Collaboration

• Cordinate with sales, finance, and operations teams to ensure smooth service delivery.
• Collaborate with the corporate travel team to share best practices and support collective success.
  

Report Analysis

• Generate reports on account performance, identifying trends and areas for improvement.
• Utilize data-driven insights to make strategic recommendations for optimizing client accounts.
  
  

What we're looking for

• Proven experience as an Account Manager in corporate travel management or related industry.
  
• Minimum of 5 years of Account Management experience if applying for the Senior Account Manager role.
• Experience in managing corporate accounts.
• Proven record of meeting or exceeding revenue targets in account management.
• Excellent verbal and written communication skills in English (Arabic language skills is highly advantageous).
• Ability to deliver compelling presentations.
• Experience with CRM systems (e.g. Salesforce, HubSpot).
• Ability to analyze data and use insights to drive decision-making.
• Valid UAE driver's license and access to a car.
  

Preferred

• Familiarity with Global Distribution Systems (GDS) and Low-Cost Carriers (LCC) is a plus.
• Tech-savvy with the ability to communicate the benefits/value of tech to clients in simple terms.
• Bachelor’s degree in Business, Marketing, or a related field.

If you are a self-motivated individual with a proven ability to drive revenue growth, we invite you to apply for this opportunity!

Benefits Of Working at Tumodo

- Competitive salary and a performance-driven commission program.

- Opportunities for growth and career advancement.
- Work with a team and leadership that is invested in your development and success.

- Fast-evolving and flexible company with a global market presence.

- Meaningful challenges and clearly see the impact of your work.