Customer Service Advisor jobs in United Arab Emirates

We Are:
RTB House is a global company providing state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.

You Will:

• Manage a portfolio of client accounts;
• Cooperate with the largest brands in Dubai & Saudi Arabia;
• Meet clients face-to-face regularly to ensure premium customer service;
• Create campaign strategies across various industries based on data analysis, creativity, and client needs;
• Adhere to company goals related to campaign management, including monitoring campaign margins and scaling;
• Respond to customer requests and inquiries professionally and promptly;
• Regularly report campaign status for major clients and suggest improvements to the direct manager;
• Ensure customer success and foster long-term relationships;
• Provide detailed information about the company's services and products;
• Assist customers in launching ad campaigns;
• Obtain, review, and process orders, ensuring timely payments.

Desired Experience:

• Over 3 years of experience in digital advertising, preferably in adtech, advertising, or agency environments, covering both performance and awareness campaigns;
• Bachelor's degree or equivalent;
• Proficiency with MS Office (Word, Excel, PowerPoint);
• Knowledge of customer support tools and processes;
• Ability to understand and identify customer needs and requirements;
• Excellent analytical and problem-solving skills;
• Strong verbal and written communication skills;
• Ability to multitask, high energy, resourcefulness;
• Motivated and eager to learn;
• Advanced command of English (C1 level);
• Candidate must be based in Dubai.

We Offer:

• A unique opportunity to join a creative, dynamic online advertising company. Founded in 2012, RTB House has over 1000 specialists across more than 30 locations worldwide, managing over 3,000 campaigns for clients across EMEA, APAC, and the Americas;
• Competitive salary, bonus scheme, and personal development budgets;
• Flexible working arrangements promoting work-life balance;
• Comprehensive onboarding to equip you with necessary knowledge and tools;
• Opportunities for personal growth and development;
• Team-building events and trips; work in a truly international environment with dynamic professionals in a rapidly growing industry segment.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should independently verify the legitimacy of prospective employers. We do NOT endorse requests for money payments and advise caution when sharing personal or bank information. For security tips, visit Security Advice. Report any fraud or malpractice to abuse@naukrigulf.com.