Customer Service Advisor jobs in United Arab Emirates

Job Title- Senior Account Manager

We are looking for an experienced Senior Account Manager to lead and grow client relationships within a dynamic staffing, recruitment and HR outsourcing business. The incumbent will manage a portfolio of high-value clients, serve as trusted advisor on workforce solutions, drive service delivery excellence, and translate client needs into achievable business outcomes.

• Serve as primary point of contact for key clients: build and maintain strong, long-term relationships, understand their business objectives and staffing/HR outsourcing needs.
• Develop account plans for each assigned client: identify growth opportunities (contract staffing, permanent recruitment, payroll/PEO, HR outsourcing), set objectives and align services to meet client goals.
• Lead contract negotiations, renewals and service‑level agreements (SLAs) with clients; ensure commercial terms deliver value for both client and organization.
• Partner with internal teams (services delivery, recruitment, payroll, onboarding, compliance) to ensure high‑quality, on‑time delivery of workforce solutions and client satisfaction.
• Monitor client health: track key metrics (time‑to‑hire, cost‑per‑hire, retention, service KPIs), analyse trends, and develop action plans to improve performance.
• Manage issue escalation, resolution and risk: proactively identify potential client service challenges, work with operations to resolve and report status to senior leadership.
• Provide market insights and consultative advice to clients: on talent market trends, regulatory changes (labour law, visa/immigration, Saudisation/Emiratization), outsourcing best practices and cost‑optimisation strategies.
• Drive business development within existing accounts: cross‑sell and upsell services, coordinate with business development teams to expand footprint and achieve revenue growth.
• Prepare and deliver client presentations, business reviews and strategic updates to senior stakeholders, including custom reports and dashboards.
• Maintain accurate client records in CRM and account management tools; ensure pipeline visibility, forecasting accuracy and territory planning.

• Bachelors degree in Business Administration, Human Resources, or related field (Masters preferred).
• Minimum 710 years experience in account management, client services or business development ideally within staffing, recruitment, HR outsourcing or professional services.
• Proven success in managing large accounts, driving revenue growth, and maintaining high client satisfaction in a B2B services environment.
• Strong commercial acumen: skilled in contracting, pricing models, service‑delivery frameworks and P&L sensitivity.
• Good understanding of UAE/GCC labour markets, outsourcing models (contract staffing, PEO/EOR), visa/immigration compliance and workforce solutions.
• Excellent communication, presentation and negotiation skills; ability to engage with senior executives and manage C-Level relationships.
• Proficiency with CRM systems, Excel, PowerPoint and ability to interpret service/delivery metrics and build actionable insights.
• Fluency in English required; Arabic proficiency would be an added advantage.

• Client‑centric: committed to delivering outstanding client service and building trust.
• Strategic thinker: able to map client needs to business solutions and long‑term growth opportunities.
• Results‑driven: motivated by achieving targets, improving client outcomes and driving performance improvements.
• Collaborative and influencing: works effectively across internal teams and with external stakeholders.
• Resilient and adaptable: comfortable in a fast‑changing environment with multiple client demands and priorities.
• Integrity and professionalism: manages sensitive client matter with discretion and adheres to ethical standards.

• Competitive salary and performance‑based incentives aligned to account growth and client satisfaction.
• Opportunity to play a senior role within a leading workforce solutions business, working with high‑profile clients across the UAE and GCC.
• Exposure to a diverse range of services (contract staffing, HR outsourcing, payroll, market‑entry) and the chance to develop deep client‑consulting expertise.
• Growth and development prospects within a high‑growth service organisation with strong regional footprint.

Apply now!