Customer Relationship Manager jobs in United Arab Emirates

Key Responsibilities:

• Identify and pursue new business opportunities in IT managed services, AMC, and resource outsourcing.
• Conduct first-level meetings with department heads and C-level executives to introduce the company and its portfolio.
• Develop and deliver compelling presentations and proposals tailored to client needs.
• Manage the full sales cycle from lead generation to closure, ensuring client satisfaction and long-term relationship building.
• Maintain accurate records of sales activities and client interactions using CRM tools.
• Collaborate with technical teams to align solutions with client requirements.
• Stay updated on industry trends and competitor offerings.

Required Qualifications & Experience:

• 5 to 10 years of proven experience in IT services sales, preferably in the UAE market.
• Driving License is a must.
• Strong background in sellingIT Managed Services,Annual Maintenance Contracts, andResource Outsourcing.
• Experience with selling products fromHPE,Dell,Cisco,Lenovo, andIBM.
• Experience with sellingIT infrastructure softwareandCybersecurity solutions.

Skills & Competencies:

• Excellent communication skills in English, with strong persuasion and conviction.
• Ability to engage and influence senior stakeholders.
• Strong presentation and proposal writing skills.
• Proficiency in using CRM platforms for sales tracking and reporting.
• Solid understanding of solution-based selling and consultative sales approaches.

Preferred Attributes:

• Demonstrated success in managing accounts and driving revenue growth.
• Ability to work independently and manage multiple client relationships across Emirates.
• Knowledge of local market dynamics and customer needs in the IT services dom