Computer Engineering jobs in United Arab Emirates
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Senior BSS Operations Engineer — Telecom Reliability
Job summary
A digital services provider in Dubai seeks a BSS Operations Sr. Engineer to ensure the smooth operation of mobile IT solutions. The ideal candidate will lead technical escalations, manage vendor relationships, and perform complex troubleshooting. With a required education in Computer Science or Engineering and 7+ years in telecom, this role offers rapid learning opportunities and a hybrid work environment. Join us to make an impact in the digital ecosystem.
Benefits
Qualifications
- 7-10 years of experience in telecom operation support within mobile telecom operators or MVNOs.
- 5-10 years managing network operations using ITIL and eTOM standards.
Responsibilities
- Lead technical escalations from customer care and sales teams.
- Collaborate with IT, customer operations, and vendor teams.
- Manage third-party vendor relationships.
- Perform daily system health checks and troubleshoot complex issues.
- Execute root cause analysis and incident tracking.
- Monitor IT systems proactively to mitigate issues.
- Provide automated reporting tools and scripts.
- Support IT project planning and implementation.
- Contribute to continuous process improvement.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.