IPTV Services Installation and Support Engineer

MCOMS; United Arab Emirates; Hybrid; AED 80,000 - 120,000; Full time

Job summary

A leading technology provider in the United Arab Emirates is seeking an IPTV Services Installation and Support Engineer to deliver and support integrated technology solutions. Responsibilities include hands-on installation, advanced technical support, and managing customer interactions across hospitality and healthcare environments. The successful candidate will have a solid technical background, experience in IP network technologies, and the ability to travel internationally for projects. This role emphasizes strong customer care and problem-solving skills.

Qualifications

• Proven working experience in a network vendor or partner (minimum 3 years).
• Excellent English language skills (verbal and written).
• Ability to travel in MEA and APAC regions up to 35% per year.

Responsibilities

• Implement installation, configuration, and integration of guest-facing technologies.
• Deliver 2nd and 3rd level technical support services for customers.
• Manage customer complaints and requests, providing resolution reports.

Skills

IP Network infrastructure

Technical support

Customer care

Networking skills

Troubleshooting

Analytical skills

Education

BSc Degree or Diploma in Engineering, Computer Science or equivalent

Certification in networking from Cisco (CCNA or CCNP)

Tools

Cisco

Aruba

Ubiquity

Job description

MCOMS is looking for an IPTV Services Installation and Support Engineer to deliver, integrate, and support guest-facing technology solutions across hospitality, cruise ship, and healthcare environments.
The role combines hands-on installation and advanced technical support with customer-facing responsibilities, cross-team collaboration, and international project travel across the MEA and APAC regions.
Key Accountabilities Implement Installation, configuration and integration of MCOM Guest facing technologies for MCOMS customers in all different contexts (Hospitality, Cruise ship, Healthcare) Deliver 2nd and 3rd level technical support services for MCOMS customer base as per company’s policies and procedures.
Actively manage (resolve, escalate, follow up) MCOMS customer complaints and requests and provide resolution reports and customer KPI statistics when necessary.
Assist in customer demos and mockups preparation Prepare reports and documentation in cooperation with other departments (Product Development / Presales / Content) Technical knowledge in IP Network infrastructure & technologies (Cisco, Aruba, Ubiquity) Good knowledge in Microsoft Windows Server 2019/2025 Operating systems Good networking skills, with a strong problem-solving approach and solid troubleshooting abilities.
Strong customer care skills focusing on customer satisfaction Very good analytical and troubleshooting skills, ability to handle and solve technical problems, attention to detail Strong team player, good communication skills.
Ability to travel in MEA and APAC regions up to 35% per year for short duration company projects on customers sites.
Technical Background BSc Degree or Diploma in Engineering, Computer Science or equivalent proven working experience Certification in networking from Cisco, (CCNA or CCNP) or equivalent proven hands-on working experience in a network vendor or partner (minimum 3 years) Excellent English language skills (verbal and written)